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Report: #1524495

Complaint Review: Hertz Car Rental - Atlanta Georgia

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  • Hertz Car Rental Atlanta, Georgia United States

Hertz Car Rental $1,600 charged for twice broken down car rentals (!!) Atlanta Georgia

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Several weeks ago I booked a one way car rental reservation with Hertz.  My intended itenerary involved picking up the vehicle in Atlanta on December 26, 2022 and returning it to Miami on January 4, 2023.  In between I had a number of mission critical stops that involved destinations between those two cities.  When arriving in Atlanta I was upsold by the Hertz representative to a minivan (as a "comfort plus option").  Yet, upon being directed to the vehicle in question I observed, to my consternation, that the odometer registered almost 60,000 miles.  

As anyone may undoubtedly comprehend, rental car miles are like dog years.  Thus, 60,000 rental miles typically equals a far greater wear and tear on a given vehicle.  Nevertheless, trusting in the quality reputation of Hertz I accepted the vehicle and began the drive.  Within approximately fifty miles it became apparent that the transmission was failing.  Fortunately, I was able to limp to the Macon, GA Hertz office where I explained my predicament to the staff.  I was handed the keys to another minivan -- once again with almost 60,000 miles on the odometer.  I was told that this was all that was available.  The good news is that the transmission did not fail on this vehicle.  The not so good news is that the suspension did fail.  

Though I planned to arrive in Miami on January 4th I expedited due to the second vehicle problem and dropped it at the Hertz Miami airport location.  Thus, I was compelled to skip several important stops along my route of travel.   In Miami, I was given a much lower mile Chevy and experienced no further mishaps.  Interestingly, upon reviewing my bill for this "adventure" I see I was charged just under $1,600 for the dubious pleasure of sampling two of the worst rental cars I've ever encountered.   Perhaps adding mild insult to obnoxious injury, I was charged the one way daily rate though both the vehicle and I were in Miami from the 30th of December to the 4th of January.    

Here, I would invite any Hertz representative viewing this to perhaps consider the totality of the matter at hand from the  customer's perspective.  Essentially, at every turn I was charged hyper retail but given not one but two substandard products.  As a business person and owner of a small company I could never expect to achieve success by following such an intrinsically flawed business model.  How Hertz manages to stay in business this way is a mystery.

This report was posted on Ripoff Report on 02/10/2023 03:09 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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