Ripoff Report Needs Your Help!
Report: #1532998

Complaint Review: Hertz - Norman Oklahoma

  • Submitted:
  • Updated:
  • Reported By: Michael — Lyman ME United States
  • Author Confirmed What's this?
  • Why?
  • Hertz 1356 N Interstate Drive Norman, Oklahoma United States

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I called on a thursday to inquire about a rental and requested pick up and drop off for a weekend rental. The manager stated that she was not staffed on weekends for pick up so I said I could do friday and she agreed. From this initial comtact it was clear she understood my request. I told her I would call the following day to set everything up. When I called the following day I was all set to give all my information but none was collected. I felt this seemed odd. On the day I was to be picked up we were sent to lunch earlier than I thought we would so I called to let them know I was available. The gentleman that answered the phone was unaware of the pickup but said he had someone who was shuttling cars that could pick me up in 20 minutes. (this should have been my first clue to run). When I arrived to pick up the car I was told the deposit was 560 (seemed high but i dont rent alot of cars) he then handed me a rental contract with no information on it in regards to my renatal. I had searched several different websites prior and seemed the going rate (herta included) was around 40-60 a day. The vehicle I got was a Nissan Sentra, not fancy by any means. when I returned the car on Monday morning the lady was rude to me from the get-go. I pulled up to the Hertz sign and got out of the car, she said if you are looking for Hertz its on the other side (well excuse me!!!) When I got to the front here comes the same lady, the manager. She took the keys, charged my card, and began to walk away. I said excuse me but I was to be dropped off this morning, she said well that wont be for a couple hours. I said I need to get back to school as we discussed I asked if it should be first thing Monday you said yes. She walked away!!!! I said if you are going to offer pick up and drop off you really should get it straight, she said as a manager she does not offer that!!! what, havent we already gone through this. She walked off, saw me in front of the store frantically searching for a ride and showed no regard. When I realized I had been charged 360 dollars for a car I barely drove (maybe 100 miles) 120 a day for a Nissan sentra!!! I filied a complaint with Hertz abd got the same attitude from them, sorry thats the rate. show me anywhere that an average car costs 120 a day???

This report was posted on Ripoff Report on 06/17/2024 02:48 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals


#3 Author of original report

well Pardon me

AUTHOR: Michael - (United States)

POSTED: Saturday, June 22, 2024

well I get that and yes I guess Im a sucker, but speaking with a MANAGER you would think that would all be explained. As far as the pick up and drop off yes, that was arranged when I spoke to the MANAGER. now I can see falling into a rabit hole had I spoke to the part-time receptionist who started yesterday and bauched the whole thing, but I spoke with the MANAGER!!! She was the one who I arranged the pick up AND drop off, and as I stated the pickup, the very next day, wouldnt have showed had I not called. Your saying this is normal, well then its a pretty messed up world we live in when a MANAGER can operate this was and the company stands behind her. Oh, and good day EINSTEIN 

Respond to this report!
What's this?

#2 General Comment


AUTHOR: Flint - (United States)

POSTED: Thursday, June 20, 2024

 You signed a blank contract that didn't specify the terms and conditions of the rental? Or you just didn't bother reading it? Guess what, Einstein, if you walk in and rent a car, it will be the walk-in rate. That's usually the absolute highest price you can possibly be charged. The price you found on their website would have been the price if you had booked through the website. If you just walk in, you get the chump rate. It's the same deal with hotels and airlines. If you walk into an airport and buy a ticket at the counter, it will cost thousands of dollars. If you book it ahead of time, it will be several times cheaper. Website prices also generally don't include taxes or insurance. Rental company insurance tends to be quite expensive. As far as dropoff: that's a courtesy service that is not a part of your rental agreement. There may be any number of reasons why it might not be available at a particular time. Unless they promised you a dropoff at a specific time, I don't see how the Uber is their responsibility.

Respond to this report!
What's this?

#1 Author of original report

Update ( of sorts )

AUTHOR: Michael - (United States)

POSTED: Tuesday, June 18, 2024

Ive managed to get some information, but stll no satisfaction. They didnt even offer to cover the Uber I needed to hire. The Manager is Sandie Wood.... More like Cource Sandpaper

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

Segment Now