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Report: #1511745

Complaint Review: Home Depot - Atlanta GA

  • Submitted:
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  • Reported By: Brian — Bakersfield CA United States
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  • Home Depot 2455 Paces Ferry Road SE Atlanta, GA United States

Home Depot Wrong installation of dryer Atlanta GA

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I bought a new GE clothes dryer online from Home Depot and paid for an installation kit. When it was delivered, the delivery guys had the wrong dryer duct for installation. My dryer is less than a foot from the wall duct outlet, but the guys had a duct that was about 6-8 feet long. They installed this duct so it was bent, kinked, and twisted behind my dryer. To make room for this, my dryer was sticking out an extra 2 feet into my garage, and I couldn't park my car.

I showed the delivery guys that the manual for the dryer specifically said this was bad, and had several drawings showing that their installation would cause my new dryer to overheat. I asked them if they had a shorter duct or could cut the duct down to enable proper installation. They said they couldn't, then hopped into their truck and drove away.

I had to go to Lowes (I hated Home Depot at this point) and bought the proper dryer duct and installed it myself. I called customer service at Home Depot and told them of the bad installation, and demanded that they refund the price they charged me for the 6-8 foot duct. I'm still waiting for the refund.  I also called GE customer service and complained about Home Depot's poor delivery and installation of their product.

This report was posted on Ripoff Report on 09/09/2021 11:50 AM and is a permanent record located here: https://www.ripoffreport.com/report/home-depot/atlanta-ga-wrong-installation-1511745. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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