X  |  CLOSE
Report: #1498991

Complaint Review: The Home Depot - Lincoln University PA

  • Submitted:
  • Updated:
  • Reported By: Bridget — Lincoln University United States
  • The Home Depot Lincoln University, PA United States

The Home Depot Will not update delivery address on an order Lincoln University PA

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I ordered a freezer from the home depot on 5/25 it is supposed to be delivered on 9/1. Since placing the order online I have moved and need to update my address. I called the home depot to update the address, mind you this item has not yet shipped so this should be a simple update that should not be a hassle. However, The Home Depot who has been holding on to the $368.88 they charged to my card and are telling me that they cannot change the delivery address and would need to cancel the order and place a new order with the new address which would then place me at the back of the queue to get this freezer.

Home Depot cannot give me a date of when I might receive this item because understandably with the pandemic many people have been trying to get freezers and manufacturers cant keep up. It is extremely bad service to not be able to change an address on an item which has been paid in full. Having moved i have had to change my address with many businesses, the majority I was able to do online without having to engage a customer service representative.

This is unacceptable and I don't understand how anyone deals with this company and their very customer unfriendly processes. Due to the pandemic and the scarcity of this product during this time it is unreasonable and unfair to require cancellation of an item which has been back ordered in order to change the delivery address.

This report was posted on Ripoff Report on 08/20/2020 10:56 AM and is a permanent record located here: https://www.ripoffreport.com/report/home-depot/lincoln-university-pa-update-1498991. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now