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Report: #1499049

Complaint Review: Home Depot - McHenry Illinois

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  • Reported By: Betty — Illinois United States
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  • Home Depot 2461 N Richmond Rd McHenry, Illinois United States

Home Depot Home Depot committed fraud by cashing my $3,000 check, theft by not promptly returning the unauthorized ACH, deceptive business practices with the interest free promotion when they required the whole purchase be put on the Home Depot credit card rather than spend over a certain dollar amount and bait & switch by forcing the purchase be 100% on the Home Depot credit card to qualify for the interest free promotion. McHenry Illinois

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Purchased a Tuff Shed at Home Depot McHenry June 15, 2020.  Took advantage of promotional financing, 24 months no interest.

At the store, checking out, I wanted to put down $3,000 and charge the remaining $4,000+ on the Home Depot credit card with the promotional financing.  The coupon would not scan.  Was told that it was because we were not putting the entire purchase on the Home Depot credit card.  I asked if the coupon said that – was told it doesn’t but that’s the only way the coupon will work.  So – the sales was voided and run again 100% on the Home Depot credit card.

The $3,000 check that was never used and was handed back to me at the time of purchase was cashed by Home Depot.  I went back to Home Depot on June 28th to get my money back and was told by the manager on duty that Home Depot does not have my money and since I didn’t have a receipt showing it was paid, it’s my banks fault and I needed to take it up with them.

My bank recovered the unauthorized withdrawal by Home Depot and returned to my account on June 30, 2020.

There was two weeks that Home Depot had the $3,000 and made no attempt to return.  Home Depot first denied having the money.

When I asked starting the beginning of July where it states on the promotional financing coupon that the purchase needs to me 100%, or exclusively, on the Home Depot credit card the Store Manager of the McHenry Illinois store sent me a copy of a completely different offer than the offer used to purchase the shed on June 15, 2020.  When I again questioned in mid-July where it states that 100%, or exclusively, purchased on the Home Depot credit card again I never received a response.  The Store Manager did then say that she needed to include her contact for Home Depot credit services.  He also never responded.  I emailed them a copy of the promotion used and received no response. 

There is now 6 people on the email representing Home Depot.  No one responded to my question.

Home Depot committed fraud by cashing my $3,000 check, theft by not promptly returning the unauthorized ACH, deceptive business practices with the interest free promotion when they required the whole purchase be put on the Home Depot credit card rather than spend over a certain dollar amount and bait & switch by forcing the purchase be 100% on the Home Depot credit card to qualify for the interest free promotion.  This was all around bad business!

This report was posted on Ripoff Report on 08/21/2020 04:54 PM and is a permanent record located here: https://www.ripoffreport.com/report/home-depot/mchenry-illinois-committed-1499049. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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