Report: #1498414

Complaint Review: The Home Depot - Southlake Texas

  • Submitted:
  • Updated:
  • Reported By: Phileaux — Southlake Texas United States
  • Author Confirmed What's this?
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  • The Home Depot 300 Village Center Drive Southlake, Texas United States

The Home Depot Home Depot Purchase and Delivery Southlake Texas

*Consumer Comment: No Free Service

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Buying an appliance? I'm an idiot, I guess. I bought a new LG washing machine at The Home Depot, Southlake, TX on 10 July 2020. Delivery scheduled for 04 August 2020 (delay due to Covid-19, of course). The delivery folks would not remove my old washer from its pedestal nor install the new washer on the old pedestal. The Southlake store says they told me this was the case when I bought the new machine. I guess I'm stupid, and so is my wife.  We do not remember being told this, and it seems if I were told this, I probably would have done something about it at the time of purchase. Now, I've got a new washer on the floor and I've got to figure out how to get my existing pedestal underneath it.

Make sure, dear consumer, that when purchasing an appliance at The Home Depot that things like this are clear and you understand what's going to happen at delivery before you buy your appliance. If you don't, you're going to be stuck with resolving the problem yourself. You'll get no reasonable resolution from your friendly Home Depot folks.


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#1 Consumer Comment

No Free Service

AUTHOR: coast - (United States)

POSTED: Thursday, August 06, 2020

Does the written sales agreement include removal and installation?

"You'll get no reasonable resolution from your friendly Home Depot folks."

What resolution were you expecting? Certainly not free removal and installation.

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