Complaint Review: iRobot - Bedford MA
- iRobot 8 Crosby Dr Bedford, MA United States
- Phone: 7814303001
- Web: irobot.com
- Category: Vacuum
iRobot Roomba Rip off replacement scheme for defective vacuum Bedford MA
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I have purchased 3 s9 and 3 Braava jet units in the past 2 years (1 set for my home, lake home and mother). The one I purchased 2 years ago has been stopping constantly, requiring repeated cleaning, resetting, etc. It finally wouldn't run at all. The tech diagnosed the problem as 2 dusty cliff sensors which cannot be cleaned from the inside, so the unit was deemed unrepairable.
She offered me a trade in program where I send the damaged unit in for a $100 voucher toward the purchase of a new one. My clean dump docking station is in great working order, so I looked online for an option to only purchase the vacuum. No option exists. I called 2 customer service reps, who told me I have to buy the vacuum and docking station.
I advised both reps I have been a loyal customer, and the vacuum only lasted 2 years before it was unrepairable. I asked for a bigger discount since I was forced to purchase something I don't need, and was told no. I asked for an extended warranty with a new purchase and I was told no.
So I am sending a working unit (other than 2 faulty cliff sensors which are just dirty) back to Irobot for a $100 voucher, so that I can lay down $1000 for another unit with a docking station I don't need? That's an expense of $500 per year when the vacuum lasts 2 years.
I feel I have been shafted since this vacuum was very expensive compared to other vacuum options, should last a lot longer for the price, and customer service should be more appreciative of loyal customers. I can purchase the same unit on eBay or similar site for less money, especially since purchasing with robot does not offer a customer service advantage.
I will buy an s9 from some other site only because the dump station is working. I am definitely going to look at other non-irobot vacuums for future purchases.
This report was posted on Ripoff Report on 06/29/2022 08:48 AM and is a permanent record located here: https://www.ripoffreport.com/report/irobot/bedford-ma-roomba-rip-scheme-1519407. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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