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Report: #1486253

Complaint Review: Nano Hearing Aids - Arizona

  • Submitted:
  • Updated:
  • Reported By: Thornton — Montgomery United States
  • Author Not Confirmed What's this?
  • Why?
  • Nano Hearing Aids Arizona United States

Nano Hearing Aids Hearing aids advertised as "invisible" are highly visible.and after disputing charge, weeks of calling reaches nobody Arizona

*UPDATE Employee: Nano Hearing Aids

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The $249 charge to Citi Visa for the Nano Hearing aids was disputed back on August 25.   Prior to that, I had  asked many times for normal return label with no response.  I have called their "refund specialist" number 855-338-1602 five or six times a day for two weeks without ever reaching anyone.   Their recording says "No support agents are available to take your call.   Please call back later."  

Calling at all different times of day on different days gets that response every time.   I have experienced poor customer service many times over the years, but nothing approaching as bad as this evasion technique.  

They do answer the number for purchasing new hearing aids, but those people have failed to send a return label.   Amusingly, their copious materials do not show a real address.   I urge anyone not to make my mistake.    Do NOT buy from Nano!

This report was posted on Ripoff Report on 10/11/2019 10:03 AM and is a permanent record located here: https://www.ripoffreport.com/report/nano-hearing-aids/arizona-advertised-invisible-1486253. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Nano Hearing Aids

AUTHOR: Briana - (United States)

POSTED: Monday, March 09, 2020

Hello,

We sincerely apologize or any inconvinience. We attempted to search your account to assist your concerns but were unable to find your account with the information provided on your review. We would be more than glad to assist you with your questions and concerns if you are still in need of assistance.

Please feel free to contact us at 1(877) 654-9071 or send us an email at hello@nanohearingaids.com with your full name, email, and order number on your account and we will be more than glad to assist you thoroughly and ensure your customer satisfaction.

Thank you,

Nano Hearing Aids

Support Team

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