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Report: #1486150

Complaint Review: Nano Hearing Aids - Coeur Dalene ID

  • Submitted:
  • Updated:
  • Reported By: Gordon George — Las Vegas NV. United States
  • Author Confirmed What's this?
  • Why?
  • Nano Hearing Aids 3896 N. Schreiber Way Coeur Dalene, ID United States

Nano Hearing Aids Nano Hearing Technolog Very obstructive for returns, very difficult to obtain a refund. Coeur Dalene ID

*UPDATE Employee: Nano Hearing Aids

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I purchased their Nano RX2000 hearing aids on July 11th 2019. They arrived quickly and I was glad to try them.

I tried them for more than their recommended period (21 days) but was very unhappy with them. They were very tinny i.e. too much treble, which you cannot adjust, also the right ear volume control was intermittent. I applied for a return label RMA but all I got was a  list of instructions that had nothing to do with my complaints. After three more e-mails I received my RMA at a charge of $9.95, which I accepted. All of their e-mails clearly state that refunds will take 15 business days after receiving the return. They acknowledged my return on 8/23/2019.

Fifteen business days including Labor day expired on 9/15/2019 but no refund. Spoke to the company two times and each time another excuse. On the third call I am told it takes 30 days for a refund. That`s a lie as it is clearly stated 15 business days. So I reported this to my credit card company who filed a complaint. After 42 days I eventually got my credit but you have to fight hard as they are reluctant to accept your return or issue a refund. I do not recommend doing business with this company.

This report was posted on Ripoff Report on 10/08/2019 09:49 PM and is a permanent record located here: https://www.ripoffreport.com/report/nano-hearing-aids/coeur-dalene-id-technolog-1486150. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Nano Hearing Aids

AUTHOR: Briana - (United States)

POSTED: Friday, March 06, 2020

Hello,

We would be more than glad to assist you with any problems you are having with your order. Our support team is well equipped with all the necessary tools and instructions in the adjustment of your hearing aids. If you still have questions or concerns on your order, please contact us at 1-877-654-9071, or send us an email at: briana@nanohearingaids.com and we will be more than glad to review your account and assist you thororughly.

Thank you,

Nano Hearing Aids

Support Team

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