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Report: #1487085

Complaint Review: Nano Hearing Aids - Coeur Dalene ID

  • Submitted:
  • Updated:
  • Reported By: Judy — Scottsdale United States
  • Author Confirmed What's this?
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  • Nano Hearing Aids 3896 N Schreiber Way Coeur Dalene, ID United States

Nano Hearing Aids They are witholding my refund on hearing aids that never did fit. Coeur Dalene ID

*UPDATE Employee: Nano Hearing Aids

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I ordered my hearing aids from Nano on 8-29-2019.  By 9-10-2019 I had contacted them to tell them I had to return them as they were too big for my ears though I had really tried to make them work.  On 9-16-2019 they acknowledged my email & tried to sell me a much more expensive set at a "discount". 

I declined and the return movie began.  First I had to wait the 21 day trial period if I wanted the full refund and then I had to obtain a return authorization from them before I could send them back.  I agreed to use their prepaid mailing label at a cost of $9.95 (to be diducted from my refund)  I finally received the label and repackaged the product correctly and sent by USPS on 10-9-2019.  I should add there have been many emails to this point.

Nano received the package on 10-11-2019.  Their return policy statement clearly says 15 business days to process returns.  I have emailed them several times & been totally ignored - unlike when I was buying.  On 10-30-2019 I finally called their customer service number.

After 45 minutes on hold I was told that actual returns took 30 to 45 days!  Then when I asked to speak to a supervisor I was told they were busy & they would not be able to call me back because they didn't do that.  Turns out they were a call center in northwest Ohio!  The company is in Coeur Dalene, Idaho & the warehouse is in Texas. 

Can't believe the runaround!  Looks like I will have to get my credit card company involved.  Meanwhile I will have an anti Nano hearing aid campaign on Facebook where I found them.  Terrible experience & I still can't hear!

This report was posted on Ripoff Report on 10/30/2019 03:22 PM and is a permanent record located here: https://www.ripoffreport.com/report/nano-hearing-aids/coeur-dalene-id-witholding-1487085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Nano Hearing Aids

AUTHOR: Briana - (United States)

POSTED: Monday, March 09, 2020

Hello,

Thank you for reaching out to Nano Hearing Aids. We attempted to search your account to assist your concerns but were unable to find your account with the information provided on your review. We would be more than glad to assist you with your questions and concerns if you are still in need of assistance. Please feel free to contact us at 1(877) 654-9071 or send us an email at hello@nanohearingaids.com with your full name, email, and order number on your account and we will be more than glad to assist you thoroughly and ensure your customer satisfaction.

Thank you,

Nano Hearing Aids

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