Complaint Review: Nano Hearing Aids - Coeur Dalene ID
Nano Hearing Aids They are witholding my refund on hearing aids that never did fit. Coeur Dalene ID
*UPDATE Employee: Nano Hearing Aids
I ordered my hearing aids from Nano on 8-29-2019. By 9-10-2019 I had contacted them to tell them I had to return them as they were too big for my ears though I had really tried to make them work. On 9-16-2019 they acknowledged my email & tried to sell me a much more expensive set at a "discount".
I declined and the return movie began. First I had to wait the 21 day trial period if I wanted the full refund and then I had to obtain a return authorization from them before I could send them back. I agreed to use their prepaid mailing label at a cost of $9.95 (to be diducted from my refund) I finally received the label and repackaged the product correctly and sent by USPS on 10-9-2019. I should add there have been many emails to this point.
Nano received the package on 10-11-2019. Their return policy statement clearly says 15 business days to process returns. I have emailed them several times & been totally ignored - unlike when I was buying. On 10-30-2019 I finally called their customer service number.
After 45 minutes on hold I was told that actual returns took 30 to 45 days! Then when I asked to speak to a supervisor I was told they were busy & they would not be able to call me back because they didn't do that. Turns out they were a call center in northwest Ohio! The company is in Coeur Dalene, Idaho & the warehouse is in Texas.
Can't believe the runaround! Looks like I will have to get my credit card company involved. Meanwhile I will have an anti Nano hearing aid campaign on Facebook where I found them. Terrible experience & I still can't hear!
This report was posted on Ripoff Report on 10/30/2019 03:22 PM and is a permanent record located here: https://www.ripoffreport.com/report/nano-hearing-aids/coeur-dalene-id-witholding-1487085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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