Nano Hearing Aids They are witholding my refund on hearing aids that never did fit. Coeur Dalene ID

I ordered my hearing aids from Nano on 8-29-2019.  By 9-10-2019 I had contacted them to tell them I had to return them as they were too big for my ears though I had really tried to make them work.  On 9-16-2019 they acknowledged my email & tried to sell me a much more expensive set at a "discount". 

I declined and the return movie began.  First I had to wait the 21 day trial period if I wanted the full refund and then I had to obtain a return authorization from them before I could send them back.  I agreed to use their prepaid mailing label at a cost of $9.95 (to be diducted from my refund)  I finally received the label and repackaged the product correctly and sent by USPS on 10-9-2019.  I should add there have been many emails to this point.

Nano received the package on 10-11-2019.  Their return policy statement clearly says 15 business days to process returns.  I have emailed them several times & been totally ignored - unlike when I was buying.  On 10-30-2019 I finally called their customer service number.

After 45 minutes on hold I was told that actual returns took 30 to 45 days!  Then when I asked to speak to a supervisor I was told they were busy & they would not be able to call me back because they didn't do that.  Turns out they were a call center in northwest Ohio!  The company is in Coeur Dalene, Idaho & the warehouse is in Texas. 

Can't believe the runaround!  Looks like I will have to get my credit card company involved.  Meanwhile I will have an anti Nano hearing aid campaign on Facebook where I found them.  Terrible experience & I still can't hear!