Complaint Review: progressive insurance - ORLANDO Florida
progressive insurance Cancelling my policy for using Road Side Assistance which I pay extra for on the policy anyway ORLANDO Florida
*Consumer Comment: Hold On A Minute!
*Author of original report: Progressive Pulled Verbally Pulled back the cancellation notice
I"m amazed how Progressive operates, After 15 years with GEICO, I switched to Progressive with three vehicles. One of the vehicles had a mechanical issue about a month after switching., I used the ROAD SIDE ASSISTANCE APP that was downloaded on my phone. I PAID EXTRA FOR ROAD SIDE ASSISTANCE JUST FOR PEACE OF MIND.
The vehicle was towed 2.2 miles down the road to a dealership. Turns out the repair would be pretty extensive so I used the app and had it towed 2.2 miles back to my house. I Replaced the vehicle with another on the policy and life goes on. I RECEIVED A CANCELLATION NOTICE ? I TURNED ON THE RECORDER FOR MY CELL PHONE AND CALLED THE NUMBER GIVEN. Remarkably for a total cost of approximately $160.00 to have a vehicle towed, they are canceling a new customer.
Obviously the uncaring, over worked and inexperienced individuals that you get on the phone can't distinguish between paying out a claim for and accident vs PAYING FOR A TOW TRUCK THAT THE CUSTOMER IS ALREADY PAYING FOR WITH THE ADDITIONAL ROAD SIDE ASSISTANCE ADDED TO THE POLICY.
I have two recorded calls ONE OF WHICH WAS SENT THE THE NJ STATE DEPT OF BANKING AND INSURANCE ALONG WITH THE COMPLAINT.. I'll forward the second once the state contacts me regarding the complaint. Its amazing this is the garbage underlying Progressive's advertising. They need to check out their own Codes of Business Conduct & Ethics
Since NJ is about as corrupt as Afghanstan, Not sure if any state offices will actually do anything but a citizen has to hope some integrity may still exist in this world.
This report was posted on Ripoff Report on 12/03/2019 10:22 AM and is a permanent record located here: https://www.ripoffreport.com/report/progressive-insurance/orlando-florida-cancelling-i-1488531. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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