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Report: #1499840

Complaint Review: ROCKAUTO.COM - Madison, Wisconsin

  • Submitted:
  • Updated:
  • Reported By: KEVIN — BUFFALO United States
  • ROCKAUTO.COM 6418 Normandy Lane Madison,, Wisconsin United States

ROCKAUTO.COM Customer service Catherine / Jeff/ Rodney They send me the wrong regulator on my 2010 for Expediton Madison, Wisconsin

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Hello                                                                                                                                                                                     i needed a drivers side window regulator  on my 2010 Ford Expedition   I been a customer with RockAuto for 2 years I recommend them to my friends but because of the Covid the  5 Mechanics i go to had the Covid 19  I had to wait for3 months and they were closed i finally get in My Mechanic Dan said to me they only send the passenders side not the drivers side he could not install it because of speaker side  I had wrapped it back 2 weeks ago  to their parts center in Ohio RockAuto never responded to me that they receive it so i contacted them Then this past Friday this Maxwell emailed me they cannot echange it if has been used i told him my Mecanic never put it in because you send in correct part

I told Maxwell Catherine Rodney that was their error they refused to exchange because it was 50 days overdue i told them i could them  my meachincs shop was closed because of the covid. But Jeff told me to to order a new one they refuse to hear my case so all three of them are Ignorant   I put the on my Face Book page telling the people  not to buy from RockAuto because to dont care about the customers        

This report was posted on Ripoff Report on 09/14/2020 01:55 PM and is a permanent record located here: https://www.ripoffreport.com/report/rockautodotcom/madison-wisconsin-customer-1499840. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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