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Ripoff Report | SmartPay Review - Cincinnati, Ohio - Smartpay lease
Report: #1496336

Complaint Review: SmartPay - Cincinnati Ohio

  • Submitted:
  • Updated:
  • Reported By: Bridgette — TREASURE ISLAND Florida United States
  • Author Confirmed What's this?
  • Why?
  • SmartPay 720 East Pete Rose Way, Suite 400 Cincinnati, Ohio United States

SmartPay SmartPay Lease through Straighttalk Bait and Switch Cincinnati Ohio

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I picked out a phone on the straighttalk website and it had options for payment; $599 in full, or I can lease through SmartPay at $27.43 a month for 24 months. (In fact, the offer is still on the Straighttalk website) I chose the lease.

My first charge was $81. My email receipt showed that my $45 a month Straighttalk plan was a part of the deal, so I figured the $27 lease plus my $45 plan plus a couple of bucks in fees made the $81. No problem. But then Straighttalk still took $45 out of my bank account too. So I contacted straighttalk and stopped my autopay, since my plan is now being paid through SmartPay.

I made two $81 payments and then SmartPay charged me $139 the next month. I called. They said that my lease payment was $81 a month and they charged me an additional $45 for my phone service (81+45=126) and that total was $139 and they were going to keep charging me $140 a month for the rest of lease, making my $500 phone cost $2,085...

The lease plan I agreed to was $27.43 a month for 24 months, which totals $658. I did not agree to pay $140 a month for 15 months. That's a bait and switch.


This report was posted on Ripoff Report on 06/13/2020 03:13 PM and is a permanent record located here: https://www.ripoffreport.com/report/smartpay/cincinnati-ohio-lease-bait-1496336. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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