Complaint Review: spectrum cable -
spectrum cable time warner cable Charter cable offer internet and canble tv throughout the country
*Author of original report: Update to Spectrum fraud case
*Author of original report: Thank you
*Consumer Comment: Disputes
*Consumer Comment: Typically...
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Been part of Spectrum for a while, however about February of this year I noticed that I was being charged for an Adult Movie package at 29.99 a month. I called and was told that it was ordered through the house, but I have everything locked with a Pin that I only know. And I have had this blocked since before it was Spectrum.
I am 78 years old, Porn is not something I watch. My visiting Nurse saw this on the bill which made her laugh They could not link it to any of the boxes I have in the house, and the family that watches TV are all elderly and do not watch porn.
I was given a refund on a "mastercard" of 96.29, which is amost 150 less then I was charged. This makes no sense, they cannot tell me when or how it was authorized. I have the boxes locked with a pin to purchase anything. They cannot trace it to any box, so how do they know if I asked for this.
They cannot even tell me if the channel was accessed. Again I have been a loyal customer for years, and only want money back for something that I did not authorize or allow, and something I would never have requested.
This is not the first time that I have had this happen, and in the past, Sprectrum/time warner has always taken care of me. I just want this returned since there is no pinpoint that this was me but this was not authorized.
This report was posted on Ripoff Report on 10/07/2019 04:37 PM and is a permanent record located here: https://www.ripoffreport.com/report/spectrum-cable/time-warner-charter-offer-tv-1486079. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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