T-Mobile poor customer service Columbia PA

This all happened in a 4 day period! Wanted to replace my cell phones and upgrade in the process. They told me they have two, only to produce one and told me the other one will be shipped to me by thursday 09/12/2019. But they also told me that they will insert a new sim card into my phone so I can use it till I received my new phone. No luck.

Went home with no phone. Couldn't register with "My T-Mobile" to confirm anything, contacted my previous carrier for an hour to help me unlock my phone, to no avail. went back to the store on thursday to ask about when the phone is going to be shipped or delivered, and found out that since my phone wasn't working I wasn't able to sign my paperwork that authorized shipment! I went home and spent an hour with T-Mobile customer service or techinal service whichever. to help me unlock my phone, no luck again...

So back I went on friday morning, when the manager told me that my phone is on backorder and won't be in till the 17th to the 23rd. They gave me no other option but to wait with no phone. By this time my boss is on my back, my clients are upset about not getting ahold of me, and then we have the wife who is upset about keeping in touch... So I went home told the wife the latest... and took everything back.

I first met the sales guy who initated the sale originally. He told me they got 3 in on thursday, so why wouldn't the manager set me up at 8:30am in the store and we would be happy and going about my daily routine by telling me he has on in the back? So when I brought everything back that I was given including hats, the manager told me he has one in the back. I said I know and why didn't you tell me that 3 hours earlier?  an hour to return product and I also had to pay more, a restocking fee in order to leave.

These people are CROOKS! This is now the 16th 4 days after my account was cancelled... Money is still being removed from my bank, I received something in the mail from them, probably my phone, I am planning to send it back, that is how I found this site. But my luck they will want more $ from me to accept a return...

Lessons learned, I ended up going back to my old carrier who never gave me fits, and who also gave me two new phones and numbers for less money. Now all I want is for t-mobile to refund me accordingly. instead of continuing to deduct $ from my account via my credit card. which is about to be cancelled!