Windstream AT&T Generated a new account when I cancelled services. Did not port my 800 number. When I called to establish service so I could get the number ported, they didn't respond. When I finally got through they demanded a 1, 3, or 5 year contract to turn on services to port my phone. Little Rock AR

When I cancelled my services with Windstream to switch to AT&T, Windstream generated a brand new account for my company. Since I had cancelled my service, I didn't realize they'd done that. A few months went by and then I began to receive threatening letters and shut-off notices -- to an account I didn't set up or ask for. They also didn't port my 800 number (which I've had since 1982).

I'm not sure if Windstream was responsible for that or if AT&T, which is who I switched to, was. In any case, in order to port that number I needed to establish a new account with Windstream. I received a confirmation number but nobody followed up with me. I attempted several times and left messages. Still no response.

Finally, I was able to get through to a sales representative and they informed me that I couldn't just establish the 800 number account.... and nobody ever called to tell me that. In order to establish a new account, I was told I had to commit to a 1, 3, or 5 year contract just to port the 800 number that should've been ported when I switched my service to AT&T. Again, I'm not sure who was responsible for the lack of porting because I communicated with both companies how important it was for me to have that number and it was in the quote.