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Report: #732764

Complaint Review: 24 Hour Fitness - Daly City California

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  • Reported By: anonymous — South San Francisco California United States of America
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  • 24 Hour Fitness 373 Gellert Daly City, California United States of America

24 Hour Fitness My son was the victim of locker theft. Cost the replace items is in excess of $2400.00. Daly City, California

*UPDATE Employee: 24 Hour Fitness Concern

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On Tuesday April 26th, my son was the victim of theft at the Daly City 24 Hour Fitness.  His locker (along with (2) two
other lockers) were vandalized.  (All lockers were had a padlock on them.)  Items taken included:  Wallet and contents cash, credit cards, Clipper card, Cinema gift cards; car keys, house keys, cell phone, and gym bag.  The cost the replace items, and re-key car and house is in excess of $2400.00.

We met with the club manager on May 9, 2011.  We asked him about the thefts at his facility and what measures (if any) were taken to make 24 Hour Fitness a safe environment for its members.  His answers didnt indicate that any  preventative measures were effective.  The manager assured us that he would forward the information we provided (summary of losses) to the 24 Hour Fitness Loss Prevention Department.  The manager followed-up with a phone call on May 16, 2011 to inquire if we had heard from the Loss Prevention Department.  We have had no further contact with anyone from 24 Hour Fitness as of May 24, 2011.

After examining crime statistic data from the Daly City Police Department, it is very obvious that  the number of thefts at the Daly City 24 Hour Fitness have been numerous and consistent.  From 04/23/09 to 05/05/11 there have been (75) seventy-five (reported) thefts.

The management of Daly City 24 Hour Fitness had clear knowledge that thefts at their facility was an on-going problem. They did nothing to notify their members that this was a problem and concern and the members should do whatever was necessary to protect their personal belongings.  In fact, the members probably should have been advised to not use the lockers.

This report was posted on Ripoff Report on 05/24/2011 05:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/24-hour-fitness/daly-city-california-94080/24-hour-fitness-my-son-was-the-victim-of-locker-theft-cost-the-replace-items-is-in-exces-732764. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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0Employee/Owner

#1 UPDATE Employee

24 Hour Fitness Concern

AUTHOR: Andrea- 24 Hour Fitness - (United States of America)

POSTED: Tuesday, May 31, 2011

We are sincerely sorry to hear about your sons recent experience at this location. We will be following up with both the District Manager and our Loss Prevention Department right away. If you wouldn't mind responding with your son's member number, that would help us expedite the incident with our Loss Prevention team.

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