411 locals Slander company after discontinuing business Internet

We are sorry that you feel you had a bad experience and that you believe that we were responsible.

Is there any way you can provide a record of our company slandering yours after you cancelled service?

We take all customer complaints very seriously and would like to find out internally if a salesperson or an employee in our tech department is truly disregarding our clear and direct instructions not to ever engage in this type of behavior.

Your comment raises a couple of very serious issues:

1. We have a simple script for customers who have cancelled. We greet them, we confirm they have indeed cancelled, we apologize they did not find our service useful enough to continue our partnership, we pull up information concerning where their business was located in specific searches before and after we began optimization, and we re-confirm they wish to cancel. We do not pursue this much further given the number of customers we.
   
   Customer service is not in any way directed, encouraged, or even aloud to make threats of any sort. Our goal is to win back customers not to alienate them. What you describe makes no sense for any company from a business perspective, especially a business of our size which relies so heavily on their reputation.
2. We have over 23,000 customers to-date, and we optimize, build websites, make a video, make a mobile site, and more for each one. We promise that our tech team absolutely does not have time to engage in this type of behavior with businesses that are no longer clients. In addition, for a tech to get the information of a cancelled customer would take a fair degree of espionage on their part. The information is not readily available to them.

You wrote: I finally got a local congressman along with the Federal trade Commission to start an investigation and provided the 25 screen shots along with all corrisponding emails and recorded telephone calls from this company.

We have never heard anything from the Federal Trade Commission about this. Since this claim has been made our rating with the BBB has actually gone up. Our A-Rating is one of our biggest selling points, customers trust us and we have one of the highest retention rates in the industry. We would not risk this for something of this nature, we assure you, so if you have proof of this happening please provide it to us so we can take steps to correct it.

Thank you, and again we apologize that you had this experience no matter the outcome.