Complaint Review: Academy Bank - arora Colorado
Academy Bank Southern Bank secured credit card division incorrect information given by 3rd party customer service aurora Colorado
*Consumer Comment: In Closing..
*Author of original report: Change in bank ownership of this credit card
*Author of original report: credit card use
*Consumer Comment: Typical Subprime attitude
*Author of original report: Credit card terms and changes in the Bank
*Consumer Comment: You would't need that payment to post quickly unless you have used up your credit line
I spoke with four different representatives of Academy Bank about the hold time on my little secured credit card. I have money on deposit and I understand that there can be a hold time for payments. I was told my four different representatives that my funds would available today on December 2nd 2016. I made the payment last Saturday nite and posted out of my checking on Monday the next business day.
Today I tried to use my card to buy milk and bread at the grocery store and I was declined I called again and was told that I would now not be able to use my available credit until Tuesday morning which if you look on a calendar is about a 10 day hold.
They use a third party company and will tell you to call the "bank". When you call the "bank" they put you on hold and refer you back to the first number. They gave incorrect information four different times and no one can do anything. I work for a major bank, someone can do something but they are choosing not to do anything. They could have verified the funds with my bank.
The credit card is secured with my own money and still hold my payment as not available for over 10 days. They have poor customer service and have poorly trained representatives. The supervisor also could not do anything at all. They are not empowered to do anything except reiterate what the previous representative has told me. What a terrible experience that is causing me an extreme hardship. Do not send this bank your money for their credit builder program. They keep your money and collect both interest on the savings and interest on the unpaid balance and collect a fee monthly to boot.
This is the most useless bank I have encountered my entire life because they are not professional, not trained and provided me incorrect multiple times. I spoke with agen Joyce 14312 and was told noone anywhere can release any part of my funds paid now 6 days ago. Today I was told that it may take up to 10 business days for my credit card payment to clear. Noone can give me a clear and exact definative date that my credit will be available.
I would have been better off just making the minimum payment and not counting on using this card at all. What a terrible customer service with both Academy Bank and the third party that they use for their secured credit card. Consumer beware.
This report was posted on Ripoff Report on 12/02/2016 07:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/academy-bank/arora-colorado-80011/academy-bank-southern-bank-secured-credit-card-division-incorrect-information-given-by-3r-1340986. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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