ACCC Insurance Impossible to Reach - Obviously trying to avoid paying claim Unknown Texas

We are unfortunately involved in a car insurance claim with this company. The adjuster assigned to us, Christine Lucero, is impossible to reach and rarely assigns her phone. She calls back and leaves a message and makes no further attempts to reach you. She does not have a direct line or an email address so we have been at her mercy.

Ms. Lucero needs a live statement from my son whose car was damaged by one of ACCC's drivers. The car is not drivable and the lack of the car has caused us an incredible hardship. Ms Lucero has no respect for the fact that we are greatly inconvenienced without the car. My son, who drives the car, has to get to school and work and has been forced to bunk with a friend in the dorms because he has no way home. 

Ms Lucero knows that my son has both college classes and a job where he cannot be on the phone. It is understandable that he cannot answer the phone at all times. Yet Ms. Lucero has made very little attempt to make an appointment for a time that would be good for him nor has she made any attempt to call back until she can reach him. 

At this point, the car has been towed to a body shop and is sitting at that body shop waitng for Ms Lucero to get around to processing the claim. She has now taken 4 days off without handing the file off to another adjuster who can get it done. This is only further example of the fact that Ms. Lucero obviously believes that we should be forced to wait until she decides to get around to our file and she has given us no time line or progress report at all. It will be over a week since the accident by the time Ms. Lucero comes back to the office. 

The only acceptable action at this point would be for Ms. Lucero's supervisor to take over the file and give us a call first thing on Monday, at 8:30am before my son has to go to class. We should be compensated for the inconvenience we have experienced and ACCC Insurance needs to take responsibility for their careless driver and take care of us.