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Report: #903662

Complaint Review: Alamo Car Rental - Miami Florida

  • Submitted:
  • Updated:
  • Reported By: Michael — Wainscoltt Other United Kingdom
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  • Alamo Car Rental 3900 NW 25th St, Miami, FL 33142 Miami, Florida United States of America

Alamo Car Rental Forced 'Ripoff ' Car Rental Miami, Florida

*UPDATE Employee: We are listening

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I am a British visitor to Florida and have been travelling to the USA for 32 years.

I always book through Virging Holidays in the UK and in my package booking, book and pay for an 'All Inclusive' Economy rental car before travelling to the USA.

I pre-registered for check-in via the internet with Alamo to make my time in Miami Airport as short as possible, having been travelling for over 15 hours.

When I arrived I presented my pre-reg documents at the desk and they printed out a form and said 'Sign Here'!

Thinking it was as booked, I signed. I was then told to go the the car port by Shuttle Train.

When I arrived I was shown to a Toyota Yaris, which is a small economy car with 4 doors and air con. This is just like the Economy model Aveo. The only difference being one is made in the USA and the Other in Japan.

I was not shown to the Aveo as it was allocated, so my only choice was the Toyota.

I now find that they class this vehicle as a 'compact' so charged $390.36/248.94 against my credit card.

This is just another 'Ripoff by Alamo' on tired travellers, who do not know they have forced an upgrade.

I had no choice to choose the Aveo as it was taken.

Beware - Do not be conned by this as I should have been given what I pre-booked. Alamo are ripping off so many people it is dispicable.

I will never book with them again and will watch every other rental company like a hawk and will not pay a cent more.

This report was posted on Ripoff Report on 06/27/2012 11:07 AM and is a permanent record located here: https://www.ripoffreport.com/reports/alamo-car-rental/miami-florida-33142/alamo-car-rental-forced-ripoff-car-rental-miami-florida-903662. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

We are listening

AUTHOR: Alamo Rent A Car - (USA)

POSTED: Sunday, July 01, 2012

Weve taken note of your complaint and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to care[at]alamo.com including the exact rental location information, your contact information, your rental agreement number, and any further information regarding your experience with us. 

When emailing, please list Reference Number 120701-001100 in the subject line. We look forward to hearing from you. 

Veronica
Alamo Car Rental

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