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Report: #1158087

Complaint Review: Alamo - Sanford Select State/Province

  • Submitted:
  • Updated:
  • Reported By: dave.mckiernan — Llanfairpwll Alabama
  • Author Not Confirmed What's this?
  • Why?
  • Alamo 8100 Red Cleveland Blvd Sanford, Select State/Province USA

Alamo Charged me again for CDWs etc. Sanford Orlando, Florida

*UPDATE Employee: Alamo Cares

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I rented a car at Sanford Airport (Orlando).  I had prepaid for the car using a package deal with Cosmos, which clearly states that CDWs and unlimited mileage etc. are included.  The guy asked me if I wanted to add another driver, GPS, re-fuel on return, baby chair and I said no.  Then he said to initial the forms - I did not know that I was authorising another $405.40 to be added to my bill for Collision Damage Waiver and Extension - Time and Distance!  In the past, I have always been asked if I want that and I always refuse.  I complained to Alamo online and they said tough luck and that I should have read what I was agreeing to!
I say that this is fraudulent because they did not ask me if I wanted it and effectively charged me twice over for the same thing.

This report was posted on Ripoff Report on 06/27/2014 05:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/alamo/sanford-select-stateprovince-32773/alamo-charged-me-again-for-cdws-etc-sanford-orlando-florida-1158087. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Alamo Cares

AUTHOR: Alamo Rent A Car - ()

POSTED: Thursday, August 21, 2014

Dave,

 

We’ve taken note of your comments and would like the opportunity to look into this for you. Please send us a detailed email to care@alamo.com including your contact information, your rental agreement or reservation number and any further information regarding your experience with us.

Please reference the number 140821-002612 in the subject line of your email. We look forward to hearing from you soon.

 

Respectfully,

Michelle

Social Monitoring Coordinator

Alamo

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