Report: #814617
Complaint Review: American Eagle Movers - Pompano Beach Florida
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
Why?
- American Eagle Movers 2570 N. Powerline Rd., Suite 504 Pompano Beach, Florida United States of America
- Phone: (954) 571-7821
- Web: http://www.americaneaglemover.com
- Category: Moving Companies
American Eagle Movers Did Not Fulfill Contract; Unprofessional; Required Payment and Papers Signed Before Unloading and Inspection; Did Not Pad Items, Refused to Place Items; Much Damage Pompano Beach, Florida
Business Rating:
Tell us has your experience with this business or person been good?
Show customers why they should trust your business over your competitors...
← Is this
willing to make a
commitment to
customer satisfaction
Click here now..
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business isRipoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
American Eagle Movers
After our articles were unloaded from the moving vans, it became clear that American Eagle Movers had not complied with the terms of their written contract. The following is a list of the services American Eagle Movers state on their contract that they will provide, followed by our experience with the company.
American Eagle Movers' contracts states they provide "SANITIZED TRUCKS AND ALL MOVING EQUIPMENT
Our Experience: Movers did not have necessary equipment such as blankets and padding to protect furniture and items, nor did they have sufficient hand trucks or measuring devices to off load and correctly place furniture and items. Nor did they have cutting devices to remove plastic wrap from furniture.
American Eagle Movers' contracts states they provide "A TEAM OF PROFESSIONAL MOVERS"
Our Experience: Movers began off-loading at 6PM and refused to leave our home at Midnight (delivery times as stated in their contract are from 8am to 9pm). They worked until 4AM, and then blamed misplacement of items on the fact that we did not stay awake and therefore did not tell them where to place boxes (which were clearly labeled with the names of the appropriate rooms)
Movers damaged items in our home and did not report the damage to us.
Movers refused to move many items upstairs, suggesting we hire local movers to do that part of
their job.
Movers did not return phone calls, nor communicate their arrival at the destination until 1 hour prior to arrival.
American Eagle Movers' contracts states they provide "INSURANCE AT .60 CENTS PER POUND PER ARTICLE AT NO EXTRA CHARGE"
Our Experience: Movers damaged, broke, destroyed a great deal of furniture and other items due to inadequate wrapping and over-packing the van. When the damage was pointed out to them, they shrugged their shoulders and told us to file a claim.
Claims department did not answer the telephone during business hours, nor return voice mail.
American Eagle Movers' contracts states they provide "BLANKET AND PAD WRAPPING OF ALL ITEMS"
Our Experience: Movers arrived and stated they had insufficient blankets. Instead of blanket
wrapping and padding, they plastic wrapped the majority of the wooden furniture as if it were upholstery, resulting in significant damage.
American Eagle Movers' contracts states they provide "SHRINK WRAPPING PROTECTION OF UPHOLSTERY AT NO EXTRA CHARGE
Our Experience: Some upholstery and mattresses were not shrink wrapped, resulting in water damage.
American Eagle Movers' contracts states they provide "LOADING, UNLOADING AND PLACEMENT OF ITEMS INCLUDED"
Our Experience: Heavy furniture, carpets, washer, dryer, and the majority of boxes were not placed in correct rooms. Most boxes and a great deal furniture were piled haphazardly in the living room or in the detached garage. When we requested the movers place the items correctly, they told us to "hire a local mover.
For example, in the Living Room there were:
American Eagle Movers' contracts states that "BEDS AND BED FRAMES WILL BE DISASSEMBLED AND REASSEMBLED
Our Experience: Bed frames were not reassembled
American Eagle Movers' contracts claims "ANOTHER SATISFIED SHIPPER"
Our Experience: Extreme dissatisfaction ignored by Claims department
American Eagle Movers Contract states IF ITEMS ARE NOT PROPERLY PACKED BY THE
SHIPPER OUR MOVERS WILL PACK THEM CORRECTLY TO AVOID ANY DAMAGE
Our Experience: Unpacked items were not packed correctly by movers and therefore suffered damage and breakage.
American Eagle Movers Contract states WE PRIDE OURSELVES ON EMPLOYINGA CARING AND PROFESSIONAL CUSTOMER SERVICE STAFF.
Our Experience: Customer Service has not responded to our voice mail regarding the unprofessionalism of their employees, the unfinished job, or the damage to our home and items.
- Did Not Adhere to their Contract
- Damaged and Misplaced Furniture and Items
- Told Us to "Hire Local Movers" to Complete the Job for which we paid them over $10,000
After our articles were unloaded from the moving vans, it became clear that American Eagle Movers had not complied with the terms of their written contract. The following is a list of the services American Eagle Movers state on their contract that they will provide, followed by our experience with the company.
American Eagle Movers' contracts states they provide "SANITIZED TRUCKS AND ALL MOVING EQUIPMENT
Our Experience: Movers did not have necessary equipment such as blankets and padding to protect furniture and items, nor did they have sufficient hand trucks or measuring devices to off load and correctly place furniture and items. Nor did they have cutting devices to remove plastic wrap from furniture.
American Eagle Movers' contracts states they provide "A TEAM OF PROFESSIONAL MOVERS"
Our Experience: Movers began off-loading at 6PM and refused to leave our home at Midnight (delivery times as stated in their contract are from 8am to 9pm). They worked until 4AM, and then blamed misplacement of items on the fact that we did not stay awake and therefore did not tell them where to place boxes (which were clearly labeled with the names of the appropriate rooms)
Movers damaged items in our home and did not report the damage to us.
Movers refused to move many items upstairs, suggesting we hire local movers to do that part of
their job.
Movers did not return phone calls, nor communicate their arrival at the destination until 1 hour prior to arrival.
American Eagle Movers' contracts states they provide "INSURANCE AT .60 CENTS PER POUND PER ARTICLE AT NO EXTRA CHARGE"
Our Experience: Movers damaged, broke, destroyed a great deal of furniture and other items due to inadequate wrapping and over-packing the van. When the damage was pointed out to them, they shrugged their shoulders and told us to file a claim.
Claims department did not answer the telephone during business hours, nor return voice mail.
American Eagle Movers' contracts states they provide "BLANKET AND PAD WRAPPING OF ALL ITEMS"
Our Experience: Movers arrived and stated they had insufficient blankets. Instead of blanket
wrapping and padding, they plastic wrapped the majority of the wooden furniture as if it were upholstery, resulting in significant damage.
American Eagle Movers' contracts states they provide "SHRINK WRAPPING PROTECTION OF UPHOLSTERY AT NO EXTRA CHARGE
Our Experience: Some upholstery and mattresses were not shrink wrapped, resulting in water damage.
American Eagle Movers' contracts states they provide "LOADING, UNLOADING AND PLACEMENT OF ITEMS INCLUDED"
Our Experience: Heavy furniture, carpets, washer, dryer, and the majority of boxes were not placed in correct rooms. Most boxes and a great deal furniture were piled haphazardly in the living room or in the detached garage. When we requested the movers place the items correctly, they told us to "hire a local mover.
For example, in the Living Room there were:
- 17 boxes labeled Kitchen
- 16 boxes labeled Master Bedroom
- 25 boxes labeled for the girls bedrooms
- Several large pieces of misplaced furniture, including piano
American Eagle Movers' contracts states that "BEDS AND BED FRAMES WILL BE DISASSEMBLED AND REASSEMBLED
Our Experience: Bed frames were not reassembled
American Eagle Movers' contracts claims "ANOTHER SATISFIED SHIPPER"
Our Experience: Extreme dissatisfaction ignored by Claims department
American Eagle Movers Contract states IF ITEMS ARE NOT PROPERLY PACKED BY THE
SHIPPER OUR MOVERS WILL PACK THEM CORRECTLY TO AVOID ANY DAMAGE
Our Experience: Unpacked items were not packed correctly by movers and therefore suffered damage and breakage.
American Eagle Movers Contract states WE PRIDE OURSELVES ON EMPLOYINGA CARING AND PROFESSIONAL CUSTOMER SERVICE STAFF.
Our Experience: Customer Service has not responded to our voice mail regarding the unprofessionalism of their employees, the unfinished job, or the damage to our home and items.
This report was posted on Ripoff Report on 12/27/2011 09:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/american-eagle-movers/pompano-beach-florida-33069-1085/american-eagle-movers-did-not-fulfill-contract-unprofessional-required-payment-and-pape-814617. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
Search for additional reports
If you would like to see more Rip-off Reports on this company/individual, search here:
Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Related Reports
1, Report #1458357
Aug 27 2018
11:33 AM
11:33 AM
2, Report #1456942
Aug 16 2018
01:33 PM
01:33 PM
Author: Waynesville
3, Report #913715
Dec 09 2012
10:36 AM
10:36 AM
4, Report #913710
Jul 30 2012
11:40 AM
11:40 AM
5, Report #919571
Jul 30 2012
08:55 AM
08:55 AM
6, Report #416238
Dec 29 2011
03:29 PM
03:29 PM
7, Report #516766
Dec 28 2011
03:34 PM
03:34 PM
8, Report #749814
Jul 06 2011
02:16 PM
02:16 PM
Author: Altamonte Springs, Florida
9, Report #644872
Jun 04 2011
07:52 AM
07:52 AM
10, Report #693226
May 27 2011
10:49 AM
10:49 AM
11, Report #652916
May 27 2011
10:22 AM
10:22 AM
12, Report #557703
May 20 2011
01:30 PM
01:30 PM
Author: bakersfield, California
13, Report #470041
Feb 11 2010
10:23 PM
10:23 PM
14, Report #557701
Feb 09 2010
08:41 AM
08:41 AM
Author: bakersfield, California
Legend
New Updated Rebuttal Photo 
Featured Reports
Featured Reports
Advertisers above have met our
strict standards for business conduct.
