American Express Bluebird American Express ATM FRAUD Internet

I got the Bluebird card for the convenience of transferring funds to my daughter in NYC without having to go to the bank.  I also got a second job and had direct deposit set up on this account.  My complaints are the following
1. card does not work at a large majority of gas stations including BP
2. my wife's card just simply does not work always declined
3. This is the big one, I went to the ATM and the machine stated and gave me a receipt stating "cannot dispense cash at this time" so I tried it again with the same response so I left  and headed to a meeting on the other side of town.  I decided to check my balance and found out Bluebird had deducted the $200 that the machine did not give me so I called Bluebird and was told what to send in to file a dispute and the money would be credited back to me asap since I had direct deposit.  I went to another branch of the bank and filed a dispute with them.  I faxed all of the info to Bluebird including receipts and a copy of the banks documents provided to me.  The bank called me the next day stating the status had been sent to Bluebird and they will credit my account.  I waited 3 days and nothing so I called Bluebird again and was told I should receive an email and my account would be credited.  3 more days go by and I get an email requesting the items  I had faxed in a week ago.  Anyway here we are 2 weeks in and nothing I called 2 days ago and threatened to file a complaint with the FDIC so I guess I will move forward with that.  American Express when you read this answer these questions
1. how can you not be able to track a transaction that does not take place?
2. how can you charge a customer for something that never took place?
3. you are not a bank so don't pretend that you are,  this would never ever happen at a bank
4. direct deposit is there if there was a problem you know money comes into this account every 2 weeks.

Anyway don't use this card you will have a problem and they are making interest off my money how how can they deduct my account and not be able to track it?  Use Visa or Mastercard if you need a prepaid card American Express is not worth the risk of having your money in limbo