American Express Bluebird Do Not Trust This Card Company Internet

So basically on June 30th, i gave money to a college campus for housing. then later on in late july i decided i was not going to stay on campus. the campus said the housing fee was refundable, but when i went to go get it back the campus refuse to give me back my money.

so i filed a dispute with bluebird. they told me to wait 10 days and then i got an email saying show proof of purchase. looking at my account you can clearly see that the item was purchase, i mean it say -$100 for the college. But i still got an email asking for proof of purchase. 

so i email the proof to them and they sent a confirmation email and said to wait until they email me back. i wanted 30 days and called back. i got told they never receive the proof, so i had to resend it. i was alittle frustrated, by this time because it was month later.

so i resend the proof and am told to wait another 45 days. so i do and it is going on 4 months now and when i called on 9/29/14 i was told to call back on 10/2/14. so i am annoyed but i call back on 10/2/14. on that day in october i got into a giant argument over the fact that they said because i sent no proof that the dispute was closed.

i told the manager about the confirmation emails i had received and told him he was liar and pathetic and didn't know what he was doing. i felt like they were purposely dragging out the dispute and closing it back they did not want to give out money that was technicially rightfully mines.

also back in august they had close this dispute and i had to reopen it because they lied and said the dispute was resolved. basically i feel like this compay is horrible. they are unorganized and take their customers for granted. they go out of their way to ensure you do not get properly help and they act like they are helpless.

i am disgusted by this company and am looking for another card company. but before i cancel my account i am going to try to get my money back because the item i purchase said refundable and they were not honoring their written policy. i do not trust bluebird. also when i call it is like i get the same two coworkers every single time. i am starting to wonder if this company is legit or just a scam.