American Home Buyers Protection Corporation Failure to meet contractual obligations Van Nuys, California Nationwide

Failure to complete repair in a timely manner. Issue first reported on Aug 22nd. The issue is still unresolved on Dec 11th Issue with Fridge/Freezer first reported on Aug 22nd. Technician arrived on Sept 10th and determined it was an issue with the fan; he order a replacement part. Part was replaced on Sept 10th however the issue re-occurred a couple of days later. The technician returned on Oct 9th to address the issue; they were not available until this time. As the issue was not apparent (i.e. additional ice build up had melted) they left stating that they could not fix the problem and I was to call them back once it happened again. I called First American back and they reassigned Sears to look at the fridge. The Sears technician came o Oct 11th and determined there was an issue with the door and stated that it needed to be replaced.

Since Oct 11th I have had to make numerous calls to both Sears and First American to determine where the door was; I also received a number of calls from the technician enquiring if I knew where the door was. I was then told on Dec 1st by First American that the door had shipped, but they could not tell me when it would arrive; Sear were also unable to give me this information. Despite not knowing when the door would arrive I went ahead and made an appointment for the technician to install the door on Dec 11th. On the 8th of December a door was delivered to my home; luckily I was there to receive it and not travelling. On Dec 11th I then received a second door. The delivery person suggested we check the order; both doors were an incorrect color - black. The fridge/freezer is stainless steel.

First American are now insisting the they order a replacement door and I wait for this to be delivered and installed. This appears to me to be unreasonable to request that I wait a further 9-10 weeks to get my issue resolved. It was made clear to me early in the process that this would be a custom order and this was the cause for the delay as this was a special order.