American Home Shield Home Warranty screen your subcontractors Memphis Tennessee

Waco, Texas- - we purchased the p.o.s. warranty along with our house in Feb.2009, Wow I would never have even touched this company if I had just read Ro.com. Our microwave sterted shorting out the cicuit breaker, so we filed a claim and then than a couple of days later we got a call from a service company called quality appliance from waco.

at this time he make an appt .for 7/24/09. after his dianosis he said it was the transformer that AHS has to order it and that it would take 2-3 days to order it and coupleof day more for him too receive it. He called on 7/29/ to come for completion of repair. after installing the xfmr and a capacitor he advised my wife and I that he hd done all that he can do! and that he would tell AHS to replace it. It is only a 2006 whirpool top of the line Microwave.

The next day after no response from AhS. I called and was imformed that they were trying too find the new parts that he ordered, a control board and wiring harness . this was not what we were told ,so we were lied too. then Ahs told me that my option was that they would give me the cost of the parts to repair this item(control board and wiring harness) much less than a new one. it was an insult to me. so now we wait another weekend going over two weeks for a simple microwave that only has 6 components that can be replaced.

Some times you don'T get a technician you get a parts replacer! and the customer gets the shaft. meanwhile no microwave! the repair guy said that Ahs made him order more parts. i want it replaced .... i will keep you updated!

monty
waco, Texas
U.S.A.