Report: #967796

Complaint Review: American Home Shield

  • Submitted: Sun, November 11, 2012
  • Updated: Sun, November 11, 2012
  • Reported By: anonymous — Dallas Texas United States of America
  • American Home Shield
    860 Ridge Lake Blvd., Memphis, TN, 38135
    United States of America

American Home Shield American Home Shield won't honor their Home Warranty Contract Internet, Internet

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I moved into my residence 2 years ago in October, 2010.  At the time I purchased my residence I was also sold a home warranty policy by American Home Shield.

In the 2+ years I have had my home warranty policy I have had to request service on the air conditioning unit several times.  

On 5 previous occasions they have sent out technicians to work on the unit.  Work was done and the air conditioning unit was working.  However, they did very sloppy work and the repairs have not lasted.

This summer my air conditioning unit failed again.  Once again I contacted American Home Shield to make the repairs.  Only this time they have given me the run around.

1. I have been told that the AC unit is too close to the fire place.  But, the fireplace is 20 feet away on the separate side of the house.  The A/C unit is above the kitchen.  In the kitchen is a skylight that was part of the original construction of the home.  I question any persons intelligence that cannot tell the difference between a fireplace and a skylight.

2. They have stated there is not enough room to do the work.  However, other A/C technicians I have hired for a repair quote have stated there is plenty of room.

3. They have stated that the evaporator coil is 6 inches away from the fireplace and they cannot work on it because it is a code violation.  Again, the fireplace is 20 feet away.  Again, they are confusing it with a skylight.

4. They complain that there is not a walkway in the attic.  I'm confused on this one.  Most attics I have seen are simply the frame of the house and insulation.  If this was truly a concern they could have said something on previous repairs.

I have a current policy with American Home Shield.  I am current on my payments and all the work I am requesting is covered under my policy.  This appears to be yet another company that simply wants to rip off the public.  Stay away from them.

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