Report: #1225673

Complaint Review: American Home Shield

  • Submitted: Wed, April 29, 2015
  • Updated: Wed, April 29, 2015
  • Reported By: katieg — delhi Louisiana USA
  • American Home Shield


American Home Shield home warranty Nationwide

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I called American Home Shield the middle of march to report my central ac wa not working properly. It would not cut off and I had to manually throw the breaker on the unit in order to cut it off. They sent out a repair person whom I had previous contact with on my whirlpool refrigerator. He had done warranty work for whirlpool and he came claim to order a part and kept saying it was back ordered. Long story short he never showed back up or called me on the refrigerator and we had to get someone else to come out.

I was not happy about who they sent and I called and complained because he basically ignored what I told him was happening and replaced the thermostat and haulded butt. Well that did not fix it so I called and told them and they came back the next day. They claimed it was the control panel so the had to order it. A few days later they show up put the control panel in and that does not work either. So, they then opt to replace some kind of relay switch again, that did not work. Now they have came and taken the heater off and are rebuilding it.

Today they came to get it and said that a contractor that added a room on my house 8 years ago had ran the wiring for the room to the AC unit and that was dangerous. The dude with him said yeah that probably why this heater is not working right! Really?? After 8 years you think all of the sudden that the wiring is the issue?? No way! They do not know what they are doing is the problem. I a firmly convinced of that! They said they had not choice but to make a note of that. So, I am sure somehow or other they are going to try and say that is the reason I am having the problem but if it was then it would have happen way sooner than this.

I am very unhappy and have told AHS but as one guy said they just really could give a rip! So they will not have to worry about me renewing with them.

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