Americredit Customer Service Problem getting title to my car internet

I really thought I was done with Americredit after making my last car payment to them on 2/13/12,finally so I was thinking never again will I finance a car with them ,When I fell behind 30 days a rep told me that I could defer the payment that was just BS because as many off you know they will blow your phone up all day long.Then report you as late,
The problem I have now is getting the title for my car I was told I would  receive  it within 30 days yet another lie from this disgusting company,I called today to find out why I have not received the title I was told it hasn't been mailed yet and did I want to make a request for them to mail it,I would like to know if this is legal for them to hold on to it for no reason I don't owe them a penny,very unhappy with this situation ,My advice would be to any one out there no matter how bad your credit is DO NOT finance with americredit you will regret it.
TH NC