Complaint Review: Answers By - Internet
- Answers By Internet USA
- Phone: 877 794 4466
- Web: answersby.com
- Category: Computer Service & Repair
Answers By Total scam and will rob you of your time and money Internet
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I successfully got us forwarded to Karthik the supervisor who can issue refunds. Despite no services being rendered, the original bill of $159.00 was non-refundable until we spent over 20 minutes on the phone asking in one of a hundred different ways for the refund. The supervisor tried to trick us into accepting a flash drive in the mail and "priority support" instead of a full refund, and only agreed to refund $80.00. We did not agree on this, but the supervisor told us that he would refund the other $80.00 if we were not satisfied after the flash drive arrived. We were very unhappy at this point so we did not push. The flashdrive never arrived. We called back and requested a full refund but the same supervisor, Karthik, did not budge. We will file a complaint with BBB and our credit agency to get our money back.
Stay away from this company. Never trust tech support from Acer unless you have a warranty. And shame on Acer for enlisting the services of a company like this. Total scam.
Jim
Atlanta, Georgia
This report was posted on Ripoff Report on 05/16/2017 08:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/answers-by/internet/answers-by-total-scam-and-will-rob-you-of-your-time-and-money-internet-1373641. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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