Aon Affinity Do NOT buy this "insurance" Internet

We live in an age where quality has died few decades ago, and people have gotten accustomed to receiving piss-poor service and being really thankful for it. I purchased an airline ticket for my dad to come visit me from Illinois. The ticket was purchased online from Priceline.com (have no idea why in the hell priceline would associate themselves with crooks like "Aon Affinity".) A day before the trip my mother in law was admitted to the hospital, and of course it would be wrong of my dad to just leave and come have fun while the rest of the family is at her side at the hospital, so I called "Aon Affinity" and explained the situation thinking; ok, im sure they are going to understand and I should get my refund promptly WRONG!!! They want ME (I reside in Ca) to send the "required forms" to the doctor (located at a hospital in Chicago) who's treating my mother in law, and return it to them so they can review it, and decide whether or not I was "eligible" to receive a refund! Anyone with an IQ of a baby mouse, can easily and clearly see how unethical this is. I even spoke to a "supervisor" named "Stephanie" whom within less than 5 seconds was able to once again, assure me that I got ripped off and should go fly a kite because I wasn't getting anything back. Bottom line, you would be better off putting that money into your kid's college fund.