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Report: #433645

Complaint Review: Apple Computers - Internet

  • Submitted:
  • Updated:
  • Reported By: Warren Michigan
  • Apple Computers www.apple.com Internet U.S.A.

Apple Computers 15" Macbook Pro Warping Apple not honoring warranties Internet

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I've only had my Macbook Pro for about 5 and a half months. I noticed recently that the lid is no longer closing flush and had literally warped itself. The case itself has also started to bend and warp from the heat. There is also a dark spot on my screen that appears to be some kind of dead pixel.

The Macbook Pro runs EXTREMELY hot to the point where I can't touch the area above the function keys without burning myself. It runs on average at 156F, but has gone as high as 173.

I purchased the Apple Care for my notebook and had literally registered it the day before I went to the Apple store at Summerset Mall in Troy, MI to meet with a "Genius". Once there, I explained the problem to the so-called Genius and showed him. He took my notebook in the back, returned a moment later with two friends, and proceeded to tell me that I had damaged the notebook.

I have never dropped, damaged, etc. this laptop. When I told him this, the Genius got really rude and just kept saying "I can't speculate on how you damaged it, but it's your fault." He tried to say a child broke it (there are none in my house), a pet damaged it, my spouse dropped it (I'm not married), etc. I told him that if it had been dropped, please show me exactly where I had damaged it. He couldn't. Instead, he just kept saying, "You broke it."

Then he offered to fix it if I paid them $1400. I told him he was insane and that I refused to pay to repair something that I didn't damage. Then him and his friends ganged up on me by accusing me of lying, saying I had damaged it myself, and thy couldn't help me.

When I told him that I had just purchased the Apple Care, he literally laughed at me, said it was worthless because I broke my own notebook. I was also told that they were going to flag me in their system, so don't bother trying to go to another store to get my Pro repaired.

I was so disgusted with their service and the way they treated me that I went home, immediately called Apple Care, and demanded a refund for my extended warranty service. The Apple Care rep took care of that and refunded my money.

Now the "dead pixel" on my screen has gotten larger and there's a smaller one next to it. It looks exactly like the one shown here:
http://www.appledefects.com/wiki/index.php?title=MacBook_Pro#Big_dot_on_LCD

All I want is for Apple to actually honor their warranty by repairing my notebook, or by replacing it. This is my first Mac and after the way I've been treated, I doubt I'll ever purchase another.

Jennifer
Warren, Michigan
U.S.A.

This report was posted on Ripoff Report on 03/12/2009 06:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/apple-computers/internet/apple-computers-15-macbook-pro-warping-apple-not-honoring-warranties-internet-433645. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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