Apple Computers AppleCare Case # 100132825540 Apple Senior Tech Hung Up When Told Apple Defective Upgrade Caused This Problem Cupertino Internet

Apple Customer Care has been deteriorating since 2009. When I purchase any computer, including this last IMAC, I purchase it with the 3-year service warranty. Within FOUR DAYS of buying this computer, it malfunctioned losing 40,000 photos and videos I had had transferred at an Apple Store from my previous computer. I had 11 episodes of video/photos failures. This particular iMAC was a lemon from the beginning. I requested a replacement unit well within the warranty timeframe, after about the sixth time the photos library failed. Finally, 21 days after the warranty expired, the tech at the Apple store told me that the video card was defective and that there would be no time limit to replacing them because this was a known issue with these computers! But that is not the horror story that I am most upset about here.

I continued using this iMAC now having problems with email. Working for several days with a Senior Tech Support person, I deleted thousands of emails so he could re-install my email account (which he assured me even more advanced tech support people had indicated was the problem from a screen shot). When I pointed out that all of these problems came about on the very same day that I upgraded my system to Sierra, he did not want to hear this. He kept telling me my internet provider was to blame. The internet provider kept saying Mac Mail was to blame. Here is who WASN'T to blame: ME!

Prior to my contact with this particular tech support person, I bought a new router at the Apple Store. In addition, I downloaded the latest patch to my iPhone before traveling to Vietnam for five weeks on Sept. 19, 2016. To date (April 6, 2017) my iPhone does not sync up with my computer. I called several times to Apple Customer Service, providing my identification for two-point verification. I had to buy a cell phone in Vietnam because my American phone did not work BEFORE I left New Jersey! Apple kept sending my two-point verification code to a phone that was in a bureau in Vietnam. Apple insisted I selected this method of verification. I did not! All the instructions on that phone were in Vietnamese. I don't speak that language! Despite weeks of reporting this to Apple Care Support, nothing was cleared up until January 2017! I was still left with the issue of my cell phone not syncing up with my email accounts. All of the conveniences supposedly created by linking iPhone to Computer are still rough. This Apple patch upgrade took out nearly all of Britain in September 2016. I was not the only one.

So, after deleting emails on my iMac computer, the Senior Tech support rep told me all he had to do was re-install my email account and I would be able to handle the rest of it--i.e. the internet account, the cell phone email account and my computer email account would only need a message deleted in one of them to delete it in all of them. There was a test account created by him and a huge file of deleted emails that appears on both the icloud account and the computer. I asked him to check all this with me so I did not delete anything important. I told him this was not the only problem. He hung up leaving me hanging with these complications. Yesterday, I got subject line emails with no content. Today those same emails came in with both subject lines and content. I am no longer listed under my email account. The name that appears is now the name of my computer. Worse, my printer no longer recognized my computer email after this tech had me change the password on the account. The new password did not populate. My iPHONE did not recognize the account with the new password either. Nowo my printer wouldn't scan or fax because it didn't recognize my computer email account.

I called the printer manufacturer because I was stlil under warranty. He said I had to fix my computer problems first and connected me with a computer repair service that charged me $319 for a 1-year service contract six days ago that did not fix the problem which is what APPLE SHOULD HAVE DONE. I still need Apple Tech Support for the problems upgrading to their defective upgrades and patches this has caused. I have been a loyal customer for years buying several computers, iPads and iPHONES. The quality of their products has gone down along with their customer service. These problems should have been completely dealt with by Apple not left hanging as they are now.

What do you do when Apple Care DOESN'T care?!