Apple Inc. Apple Computer their tech support sux Internet

So just as an update...I've been trying to contact and follow up with Apple's tech support on a few issues I've been having.  Apple always seems to either a) not have the answer and says they'll get back to me, or b) gives me a useless answer like "you have to reset all of your data on the iPhone."  They never bothered to actually troubleshoot the problem, find out what it is, and recommend an actual fix for it.

Well, Apple recently rolled out an iOS update and it appears that update fixed many of the problems I was having.  So, contrary to what their tech support person told me, they were already well aware of these problems and did in fact have a fix for them. They easily could have just told me that, or even provided a patch to fix it.

For the remaining problems, I scoured the internet yesterday and though it took me many hours to find it, I was able to find a fix for each of the remaining problems I was having.  In each case, it was a rather simple fix that took only a few minutes to implement.  If Apple had known what they were talking about, this could have been taken care of long ago and saved me tons of time.

So my tech support problems have now been fixed, no thanks to Apple!!

You can backup the iPhone within iTunes even though resetting the iPhone will not erase the data. You should have a backup of the data but reinstalling iTunes will not delete any of your data.

Apple has the best support in the computer industry. You are dissatisfied because you have refused to follow their recommendations.