Apple Inc Product False Advertising Sacramento Nationwide

I purchased the brand new Apple iPhone 8 Plus. I had a screen protector on my phone as well. The phone fell from my pocket while seated, and not only did the screen protector crack but the entire screen as well. I contacted Apple and provided them with photos showing no damage to the phone with the exception of the screen. Apple has boasted about its new more durable screen, but this is by far the worst one yet.

To make matters worse, after speaking with Apple for 3 hours, providing photos, proof of purchase, etc., they stated that they cannot repair the item because it is physical damage. Physical Damage!!! I had the phone for 2 weeks and it fell 8 inches from the ground and they wouldn't stand by their product. I have been an Apple customer for over 10 years, but now I am done with them. They charge $800 for a phone and won't even stand by their product. The customer service was arrogant and condescending as well.

I warn anyone who is going to buy the new iPhone 8 to proceed with extreme caution as the phone does not hold up to what they claim.

Shame on you Apple. Shame.