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Report: #1430625

Complaint Review: Apple Inc - Internet

  • Submitted:
  • Updated:
  • Reported By: Charles — Martinez Georgia United States
  • Apple Inc Internet United States

Apple Inc Apple support SOLD ME AN IPHONE 7 PLUS THAT WORKS WITH ONLY A SINGLE CARRIER AND DID FOR WARN ME !!!!

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Less than one ago (June 2017), I purchased an iPhone 7 Plus from the on-line Apple Store. To my knowledge I assume that the phone was similar to the purchase of a tv. You pick the brand and model you want and then you would be free to go to a carrier to set up your cell phone service somew like a cable provide. Unfortunately, this evening I found out that’s not quite the way it works.

At the time of my phone purchase I was with T-Mobile and I gave my old phone to my wife and she was able to use it with her Verizon plan no issues during that transfer. Today, I tried to transfer my iPhone 7 to join my wife’s plan at Verizon since my T-Mobile service has not been  very good during our trips out of town during travel.  I called Apple service and after two trips to the Apple store and over an hour on the phone with customer service representative I found out that my iPhone 7 is not compatible with any service besides T-Mobile!

I am extremely upset that unless I am willing to buy another phone I am locked into using T-Mobile for life with my current phone. This is extremely fustrating. Had I known this I would never had agreed to purchase this phone. I even have Apple care and they will not support my issue to grant me a new phone or a trade. This might be the last Apple product I will purchase in the future. 

This report was posted on Ripoff Report on 02/22/2018 07:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/apple-inc/internet/apple-inc-apple-support-sold-me-an-iphone-7-plus-that-works-with-only-a-single-carrier-and-1430625. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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