Complaint Review: ASC - America's Servicing Company - Des Moines Iowa
- ASC - America's Servicing Company Des Moines, Iowa U.S.A.
- Phone: 301-846-8836
- Web:
- Category: Mortgage Companies
ASC - America's Servicing Company Ripoff And Wells Fargo Home Mortgage Div., Sold By Fremont Investment And Loan ASC has reported revolving late payments on my credit report and sent me foreclosure notices Des Moines Iowa
*Consumer Comment: ASC
*UPDATE Employee: ? Some Explanation
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
For the past 4 months now I have been disputing the lates reported to the credit bureaus on my first mortgage through this company called ASC or America's Servicing Company. I think they are affiliated with Wells Fargo Home Mortgage Division of Wells Fargo Bank.
This all began in June of 2006.
1. 6/8/2006 I called to have them take an electronic payment from my bank account because I wasn't at home and needed to get my payment in before it would be late. I was willing to pay the extra $15.00 fee to get it done this way, this time only.
2. At the time, I thought that the payment went through o.k. but come to find out through 3 more attempts to withdraw from my bank accout, that they had either lost my payment or my bank did not pay it when requested.
3. 6/16/2006 I called ASC to verify that they requested my payment for June on the 8th of June when I called it in. The rep. assured my that it was requested and it did go through. I told him I had checked my bank statement online and they had attempted it 2 more times the 12th and the 15th and I received two NSF charges from my bank amounting to $60.00 total. I asked him to recheck because I did have a new invoice for the ASC July pmt in front of me that said that it had been accredited to my account. Why would the bank charge me NSF fees and why would ASC have tried 2 more times to withdraw the funds? (This transaction should have been an EFT but had been done and redone as an ACH according to my bank.
4. They told me to contact my bank and also to fax over the part of my bank statment showing that the payment had cleared my bank account and they would adjust their info. on my acct. to reflect payment received. I agreed and faxed away. Contacted my bank and they wanted an Unauthorized Withdrawal Affidavit and pkg filled out and notorized and sent to their investigations dept. I complied. I received a letter from ASC, stating that I had not made my June payment at all and to remit a $70.35 late fee plus the original payment amount of $1407.00 totaling, $1477.35 prior to July 15, 2006. I called back on June 26, 2006 to find out about this letter. What I got was another calling center that told me to fax over the same documents I had already faxed before. (Only this time it is a different fax number). I did this again.
5. 6/28/2006 I sent my July pmt to ASC via personal check with the notation at the bottom that this was to be my JULY PMT ONLY. This check was received by ASC on 7/11/2006. However, they do not keep paper checks. They destroy them and issue an ACH request from your bank. (Their policy and procedure) I asked how I was to get proof of making my payment if I did not get my check back from my bank? They said, "Ask you bank".
6. 7/12/2006 I called ASC to verify their receipt of my July pmt. they told me that they had not yet received it. I checked my bank acct and it had cleared my account on 7/11/2006. I asked if they had finally found my June pmt. and they said that it was not posted to my account but my July pmt once received would be posted for my June pmt. I told them I had specifically stated on my check that it was to be my July pmt and not to confuse the two.
7. 7/14/2006 I received another letter from ASC stating that I was two months delinquent on my account and that they would be issuing Foreclosure instructions if a payment of $2954.70 was not received by August 15, 2006. However, I received my invoice for the Aug pmt and it indicated that the July pmt posted to my account on 7/11/2006. (I am now really confused)
8. 7/28/2006 I sent in my August pmt. via personal check again. I called on 8/8/2006, plenty of time for it to arrive and be posted to my account. They said they had not received it yet. Thus, another letter was issued to me regarding their foreclosure proceedings or a financial statement to be filled out allowing them to put the balance due of all three months payments and late fees and NSF fees added to the back end of my note and then I could go on making payments as usual.
9. 8/9/2006 ASC received my August pmt. but now when I called them to verify that, I was unable to reach them. Everytime I put in my social or my acct no. I was cut off or put on terminal HOLD.
10. To this date, I have not been able to talk to them nor get anyone to help me with this problem. My credit report has 2 running 30 day lates on it under ASC yet they keep sending my the next months invoice showing that they have posted to my account, all pmts. When I call they say there have been no pmts since May, 2006.
Through their double entry bookkeeping system and their nationwide calling centers lack of supervision or mortgage knowledge, Wells Fargo Bank stands to have a pretty good looking portfolio of houses soon, just from the foreclosures done by America's Servicing Company in the past couple of years. (This is a crime)
It is a pity, from all of the complaints I have seen and read here on Rip Off Reports.com, about ASC, I don't see anyone doing anything about them yet. They need to be put out of business and WE THE PEOPLE need to do it. However, it is a bit difficult to do if we have to spend even more money to do so.
A Class Action Lawsuit Attorney needs to get in here and investigate this company and sue them for all they are worth. And I for one, am willing to do my part if one of you attorney's will contact me A.S.A.P. I think there are a lot more that will also follow suit if contacted and don't have to spend money to get an individual attorney. A Pro-bono, Class Action Law Suit, will bring ASC to their knees and put them out of business and possibly Wells Fargo Bank too.
We Need Help!
Signed,
A Very Frustrated Homeowner and retired Mortgage Broker.
P.S. Please have an attorney contact me immediately.
Cylvya
Las Vegas, Nevada
U.S.A.
This report was posted on Ripoff Report on 10/27/2006 10:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/asc-americas-servicing-company/des-moines-iowa/asc-americas-servicing-company-ripoff-and-wells-fargo-home-mortgage-div-sold-by-fremo-218060. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:



#2 Consumer Comment
ASC
AUTHOR: Terri - (U.S.A.)
SUBMITTED: Monday, March 05, 2007
I have problems with ASC also. An Attorney has contacted me by phone regarding this, but I haven't got back to him yet due to me being at the doctors office alot lately.
I totally agree with you about someone needs to stop this company now. My mortgage was sold to ASC from Fremont. Every month we have late charges added to ours and I can send the payment in around the first week of the month and I am presuming the hold the check up until after the 16th of the month to collect late fees. I refuse to pay these people the charges. I have even sent a nasty letter with my payment and told them that Im refusing to give them it. If I am late which maybe one or two times I was and it was my fault, that I would be glad to pay the late fees but since I have no control of the mail after it leaves my house or what they do with it when they get it..its not my fault.
They have even ACH the payment on the 16th of the month and still charged a late fee. So go figured this one out too ! I think they have our late charges up to over a hundred dollars now, I overlook it when I send it the payment and put down on the payment stub just the house mortgage amount. I guess these people think we are stupid and will just pay late fees if they add them on there. Never had a problem with Fremont. It all started when they sold the account to ASC.

#1 UPDATE Employee
? Some Explanation
AUTHOR: Jennifer - (U.S.A.)
SUBMITTED: Wednesday, February 28, 2007
I can explain part of the problem to try to help connect the dots.
If you send in your mortgage payment and your bank does not honor the transaction they will charge you an NSF fee.
When ASC sends the payment through it actually goes through the federal reserve then to your bank. If your bank didn't honor the transaction (for what ever reason) it then bounces back to the federal reserve. It does not go back to ASC.
This does create some confusion. When the rep from ASC see's your account they are going to credit your funds on the day the payment is made reguardless of if it's actually physically recieved.
So the Federal Reserve will submit the payment on an electronic draft... it used to be only twice, now today it has changed it is three times. They will also submit a paper draft (check) three times if the bank allows.
Reasons the bank would not allow, could be a stop was placed, a closed account or a frozen account.
Ok so you call the rep saying are you sure? my bank is telling me it bounced I have NSF fee's.
The rep looking at the account see's the payment posted on the day you requested it to originally be drafted.
We do now have a process in place a couple of days after the NSF the Fed Res. comes back to us and says we tried. but you have a 1st unsuccessful attempt to retrive funds and a note is placed on your mortgage account. Your mortgage company STILL has no idea until the payment comes back for the third time and the federal reserve says nope we didn't get it.
At that time, and only at that time back then, would the rep have been able to see anything in regards to the payment having problems posting. Drafting and re-attepmts can take upto 15 days if memory serves me at this late hour.
The mortgage rep still can't see until it's reversed now but they do have the notes.
The reps you spoke to asking you to fax things in was because we would have to have proof that it came from your account before we could work with your bank to recover the funds if the transfer between them the fed res and us.. somewhere funds were lost. I apologize you had to fax it twice.
Another thing I see is that you said they took your check and didn't have copies. I don't remember the date for sure but you can thank your gov't for the "check truncation" process.
Google that and you will find a law that allows any instatution to take a paper check and immediately draft it back. Some resturants will do that and hand you back the check as a receipt. Those checks are automatically shreaded to keep them from being attemted twice. For example once as a paper check and again as a draft.. meaning you wrote one check and it drafted twice. Let's face it most of us don't have an extra mortgage payment laying around.
You can request to be removed and although they do not have to a simple internal e-mail can be sent to the check truncation dept with a request simply stating borrower loan # _____ would like to be removed and the mortgage company will process your paper checks and you can then request copies. Otherwise it will show up on your bank statement just like it would when you called to pay over the phone.
Hope this reply clears something up for you. Thanks so much for your time.
Jennifer


Advertisers above have met our
strict standards for business conduct.