AT&T Uverse AT&T Every month on the phone with a different amount owed. Extortion. Internet

I considered a possible resolution to this type of problem when I experienced a similar situation with, coincidentally, an AT&T 'partner'.  I provide this information AS IS, and I do not bear any responsibility for your or your mother's actions.  Good Luck! :-)

Small Claims Court

You will have to investigate how your court's processes are set up.  In my experience, a person(mother) pays ~$50 and fills in a summons with their info, the registered agent's info, the reason for the civil law suit, a desired monetary outcome, and any other outcome, such as "permanently fix the accounting on my billing".  They also summons witnesses(you, your significant other, Uverse customer service reps) to testify on the facts. 

Sit yourself in that court several times, prior to initiating your case, to evaluate how the process works, how the judge operates his court, whether he is liberal or conservative, etc.

Normally, you should expect to appear in court at least twice.  The first time the judge asks if the parties are prepared, and then sets a trial date.  This also gives your mother a chance to 'settle out of court'.  She should always be open to negotiating a settlement, as long as the resolution is valued above her costs, but not necessarily her demands. 

To make this work, you must have a DETAILED accounting of the issues, dates and times you called to correct the issues, outcomes, time and value mother lost dealing with these ignorant bloodsuckers.   Include mother's psychological problems due to the defendant's egregious gross negligence and willful disregard for her rights,  especially if the court awards punitive damages.

Uverse's 'registered agent' can be found through your state's 'corporation commission'.

Your mother's time is worth at least minimum wage, if not five or ten times that.

Tack on another 25%-50% for punitive damages and identify it as such.  Don't be greedy, judges don't like that; many may reward more if your estimate is conservative.


Make sure you read and understand the Uverse contract.  For instance, it may state you cannot sue them for improper billing.  You're not.  You're(mother) suing to stop their egregious gross negligent conduct, etc.

Your mother's service may be terminated as a result of the lawsuit.  That may be good or bad for her.  That may or may not be allowed under the contract.

Your mother could be responsible for the defendant's legal fees if you lose your case.  She should consult with and maybe hire a lawyer, whose fees should be paid when she wins her case.

You cannot appeal a lost case, but the defendant can appeal to a higher court, and this could lead to large lawyers fees.  Funny how even the small claims court can ultimately destroy the little guy. What are the chances the defendant would appeal?  Probably very low; your case is small and fairly solid.  At this point you would start contacting the media; ie. 'big corp attacks elderly widow'.

Well, we've now spent from 8 am to 4 pm on the phone with Uverse.  They claim that we owe them 249.00.  They claim that the reason our amounts owed have never been the same amount is due to 'rate increases' and that AT&T is not responsible for these increases. 

My significant other lives literally across the street from us.  He has AT&T Uverse.  He has never seen a rate increase on his bill.  I can only conclude that they have rate increases for specific customers, which smacks of discrimination.

They have demanded that we pay this bill, or they will 'come after us legally'.  They claim that if this bill is paid, they will credit what we in fact do not owe them in April.  Can anyone figure that out? 

We have no idea what to do or whom to contact.  This situation is out of control.