Avis Avis Car Rental Total scam and disregard for customer Hawaii Nationwide

Our girls were in Hawaii at a wedding when their purses were stolen with everything including their rental car key from Avis. Avis not only told them that they did not have an extra key to the car they rented, but they would be charged for not lnly replacing the key, but all the locks on the car. They also had to have the car towed to the nearest Avis location and then they were charged with returning it to the wrong location. 

I refuse to believe that Avis only has one key to each car in their lot. I also refuse to believe that they replaced all the locks on that car. Sham on you Avis for taking advantage of your customer, especially in a dificult situation!