BB&T Fraudulent Practices Dallas Texas

I have been banking with BB&T for years and these practices have started in the last year. I have had multiple $36 dollar charges to my account and looking at their website they make it look like what they are doing is right. If you download your statement you can see that what they are doing is fraudulent.

What they have done, and I had a customer service rep fromBB&T tell me on the phone that I was correct and that they had made what she called, a mistake. Bascially what they do is hold a deposit and wait for a charge to come through. Then they take $36 and then deposit your money. I have had them hold cash for 24 hours and of course bounce anything that comes in during that time. This has been going on for months.

We had a dog die recently and so we returned some flea medicine. When the return hit my account, another $36. When I call to ask why they did that I get a run-around and now they are charging me $2 for each call. I have downloaded all of their policies and there is no mention of a $2 charge and was never informed that they would charge $2 for a call.

I have since moved to another bank. I went online with my new bank, created an account and scheduled a transfer from BB&T. After 10 days and already making a deposit to my new account, I thought that there was a problem and the transfer did not go through. Then I made a small charge, BBT charges me $36 and bounces the transfer, and makes a post that is 3 days post dated.

Now I am told by BB&T that I can either pay all the fees or they will close the account in 45 days and send my account for collections. In the meantime they keep charging more fees.