BB&T Credit Reporting Internet

I had received a car loan through BB&T bank several years ago.  March 11th the full amount of the load was paid off. I received a letter from them dated March 11th confirming the load was paid off and also a signed document from them releasing all rights and interest in the vehicle.  Life was good. Until April 4th when my credit monitoring service emailed me stating I had received a negative credit report.  I looked and sure enough BB&T initiated a negative credit report which accused me of being  over thirty days past due on a loan balance of ZERO DECIMAL ZERO ZERO dollars.  

Trying to navigate their convoluted website is a headach.  Nowhere did I find anyone to contact. Finally I had gotten a hold of women identified as Sarah. Who after letting out one of those 'oh no not again sighs' said let me put you in touch with credit reporting dispute department.  Which I think just automatically disconnects because thats exactely what happened.

Yes thats right folks pay your debt in full to BB&T bank and they will STILL initiate a negative credit report telling the world you are thirty days past due on a balance of $0.00.  Not easy getting this corrected nor is is it easy explaining this crap to prospective employers either.  Thanks for nothing BB&T.