Complaint Review: Bbva - Houston Texas
Bbva BBVA Compass, BBVA Compass Bank , BBVA reduced my ATM withdrawal limit to $500 REPEATEDLY after telling them not to Houston Texas
*Consumer Comment: Reading comprehension...
*Author of original report: Wow.... you sir, are a moron.
*Consumer Comment: If you had so many problems
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Hello, I am a customer that has been banking with BBVA since 2006. I have had nothing but problems with them throughout the years, and they are nothing short of thieves. I run between $20k-$50k/month through that bank. I was in Vegas, Lake Charles, and then New Orleans with friends and EVERY time I tried to pull money out, it said I had exceeded my limit. You can’t call them after hours because they’re a tiny bank and don’t have CSR’s outside of normal banking hours. It’s a complete waste. Here is my last email to their senior CSR with her contact info. It’s pathetic.
Email below: I left you a voice mail again. I was just at the bank right now at the ATM, I went to pull money out AGAIN, and yet AGAIN, it failed. I am traveling overseas tomorrow morning and this is so far beyond unacceptable. Someone at the bank changed my ATM withdrawal limit to $500 WITHOUT notification, and your app doesn’t even have a way to see what the limits are. Seriously? Am I 12? I run $20-50k/month through that account and you have a $500 limit on it when I’ve specifically asked a dozen times in the 23 years I’ve had the account to leave it at $1500? I have a lot to discuss with you when we talk tomorrow, but I have paid over $500 in fees while I’ve been on the road because I’ve had to do a cash advance on a DEBIT card because your horrible bank wants to hold my money hostage. I’m really surprised you guys are in business to be honest. It’s no wonder this bank’s ratings are amongst the worst on forum reviews. No response after the message, no returned phone , etc. Here is her contact information. Jamie Ingstrum Client Care Solutions - Client Care Analyst II Direct Line 480-893-5846 / Fax 205-524-2261 firstname.lastname@example.org Building Warner Crossing / P.O. Box 52180 Phoenix, AZ 85072 / AZ-PH-TE-ROA
This report was posted on Ripoff Report on 11/16/2018 04:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bbva/houston-texas-77019/bbva-bbva-compass-bbva-compass-bank-bbva-reduced-my-atm-withdrawal-limit-to-500-repeat-1467558. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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