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Report: #1467558

Complaint Review: Bbva - Houston Texas

  • Submitted:
  • Updated:
  • Reported By: Ethan — Houston Texas United States
  • Bbva

    Houston, Texas
    United States

Bbva BBVA Compass, BBVA Compass Bank , BBVA reduced my ATM withdrawal limit to $500 REPEATEDLY after telling them not to Houston Texas

*Consumer Comment: Reading comprehension...

*Author of original report: Wow.... you sir, are a moron.

*Consumer Comment: If you had so many problems

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Hello, I am a customer that has been banking with BBVA since 2006. I have had nothing but problems with them throughout the years, and they are nothing short of thieves. I run between $20k-$50k/month through that bank. I was in Vegas, Lake Charles, and then New Orleans with friends and EVERY time I tried to pull money out, it said I had exceeded my limit. You can’t call them after hours because they’re a tiny bank and don’t have CSR’s outside of normal banking hours. It’s a complete waste. Here is my last email to their senior CSR with her contact info. It’s pathetic.

Email below: I left you a voice mail again. I was just at the bank right now at the ATM, I went to pull money out AGAIN, and yet AGAIN, it failed. I am traveling overseas tomorrow morning and this is so far beyond unacceptable. Someone at the bank changed my ATM withdrawal limit to $500 WITHOUT notification, and your app doesn’t even have a way to see what the limits are. Seriously? Am I 12? I run $20-50k/month through that account and you have a $500 limit on it when I’ve specifically asked a dozen times in the 23 years I’ve had the account to leave it at $1500? I have a lot to discuss with you when we talk tomorrow, but I have paid over $500 in fees while I’ve been on the road because I’ve had to do a cash advance on a DEBIT card because your horrible bank wants to hold my money hostage. I’m really surprised you guys are in business to be honest. It’s no wonder this bank’s ratings are amongst the worst on forum reviews. No response after the message, no returned phone , etc. Here is her contact information. Jamie Ingstrum Client Care Solutions - Client Care Analyst II Direct Line 480-893-5846 / Fax 205-524-2261 jamiee.ingstrum@bbva.com Building Warner Crossing / P.O. Box 52180 Phoenix, AZ 85072 / AZ-PH-TE-ROA

This report was posted on Ripoff Report on 11/16/2018 04:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bbva/houston-texas-77019/bbva-bbva-compass-bbva-compass-bank-bbva-reduced-my-atm-withdrawal-limit-to-500-repeat-1467558. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#1 Consumer Comment

Reading comprehension...

AUTHOR: Robert - (United States)

POSTED: Monday, November 19, 2018

Clearly reading comprehension is not your forte, so let me help you out. Yes, I was at a casino - I was trying to pull money out.

- Gee I was able to tell it was at a Casino without you even telling me. Seems like that is pretty good comprehsnion.

I’ve already switched banks.

- Really?  Funny how not one word in your original post stated you switched banks. The only thing we got is that the 23 years(since 2006?) you have had the account you continually ask them to not lower the limit to $500. Now, once you are called on why didn't you move you convienently stated you already had.  One also has to wonder when you actually switched.

As for being a moron..I'm not the one who stayed year after year even though they had all of these issues.  I would have left well before you supposidly did.

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#2 Author of original report

Wow.... you sir, are a moron.

AUTHOR: Ethan - (United States)

POSTED: Saturday, November 17, 2018

 Hi "Robert”, Clearly reading comprehension is not your forte, so let me help you out. Yes, I was at a casino - I was trying to pull money out. Yes, if I want to pull money out, it requires "CASH” as you so put it. I’ve already switched banks. This is a "report” to let OTHER PEOPLE KNOW, that BBVA is a scam of a bank. This is to let OTHER PEOPLE KNOW not to bank with BBVA. This is to let OTHER PEOPLE KNOW that regardless of how much money you have liquid with BBVA, you should seek other options. You do understand the premise of this site, right? What I do with my account is really none of your concern, but ultimately you’ll never see that kind of money anyway. I’ve switched to a Chase Sapphire checking account and have been never happier. Again, this was to raise awareness. Take care, and I hope that one day you’ll be able to take advantage of that kind of account as well and not deal with the poverty bank that is BBVA. Best of luck sir.

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#3 Consumer Comment

If you had so many problems

AUTHOR: Robert - (United States)

POSTED: Saturday, November 17, 2018

If you have had so many problems with this bank for as many years as you say, then why are you still with them?

There really isn't a place or merchant that doesn't take debit cards today, and that would not go against your ATM limit. So in today's world, one has to wonder what are you spending money on that requires that much CASH?

The only things I can think of is Casinos or businesses that are "legal" in many states but can only deal in cash. But in either case or if it is something totally different if you know you are going to be spending that money, why not just stop at the bank BEFORE you leave for your trip? Or better yet as I said at the beginning..why not just switch banks?

The fact that you "run" 20K-50K through this account each month may be part of your problem. That is how are you running this money through? Is this a "business" account you are using for "personal" expenses? Is this a "personal" account that you are really running a "business" from?

If the bank keeps lowering your Daily limit, they are doing so because they obviously see something in your usage pattern that they feel is a risk. Whether or not you feel that way, one of the bank's duties is to protect YOUR money. As if someone got a hold of your card and withdrew $1500 the first thing you would do is go to the bank and complain to them saying that they should have protected your money better and not let someone take that much cash out.

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