BBVA Compass Bank BBVA Compass Banks are thieves!! Nationwide

For starters, no one who comments works for a bank.  We simply know more, and fortunately there is a rebuttal button for people to provide a comment.

Now, the bank can absolutely hold your money without letting you have any of it.  Evidently the bank believes there was either a suspicious transaction on your account, for which they placed a hold on your money to protect you from someone stealing it, or you opened the account, and it was determined later that you should not have had the account opened.  As another commenter stated, this is something you were made aware of either in writing, or by someone in customer service, and you know the reason why.  Nobody stole your money, and you know that too.  It should be noted that something like this would have happened at just about any bank.

The obvious solution here is that you will have to travel to the closest branch near you, even if that happens to be out of state.  You will need to verify your identity so that the bank can allow you access to your funds.  You should then close the account, and move your banking relationship to your other account where your paychecks are being deposited, or if you wish to segregate these funds - to another bank in your state.

When most people open a bank account at a "Brick and Mortar" bank, they look for banks that have a presence in their area.  So it is really no surprise that when you called them they seemed confused. As what you are telling us is that even though you have a bank you deal with in your area and dozens of other banks or even Credit Unions to chose from where you live, you went online and chose a bank that doesn't even have a branch within several hundred miles.

People do not generally go out of their way to do their banking.  So it is very likely as the other poster said that there was something in your account that caused them to flag it...and you probably know what that is.  By the way just about every other "normal" bank would be doing the same thing if there is something that flags them as it being a suspicous account.

As for it being your money..that's just it, they want you to prove that it is YOUR money. Which is why they most likely are requiring you to go into the branch and show them proof of your identity.  The good news is that I did some quick checking and it seems as if there may be some branches in Northern California, still not close but at least it's not Alabama.

Oh and no to save you some time, I do not now or have I ever worked for any bank.

 You must work for them. FYI I do have a bank in my state that’s why all of my paycheck didn’t go into BBVA (thank god). And still have not got my money back yet. Thank you very much.

Why did you select a bank that isn’t located in your state? Do you have a bad relationship with all of your local banks? Evidently, BBVA Compass has found something objectionable in your banking history. You know what it’s about.