BBVA Compass Bank Grogan's park Woodlands, TX They haven't even taken responsibility for their error. He continues to place the blame on us and tells us what we need to do to fix their mistake. Mr. Alonso hasn’t called us since last week and I have left several messages with Mr. McDonald, District Manager who hasn’t even given us the courtesy of a return call. The Woodlands Texas

On June 9, 2015 the owner of our company went to the Compass Branch on Grogan's Mill Road in Woodlands, Texas. Their systems were down and they gave us a hand written deposit slip for $2,781.55. We had one check for $781.55 and $2000.00 in cash. After reconciling our company books, we discovered that the deposit was never posted to our account.  

We brought this to the attention of Adan Alonso, Branch Manager on January 11. We presented him with the deposit slip and our bank statement. I never imagined that after 12 years with Compass that we would have any issues. They haven't even taken responsibility for their error. He continues to place the blame on us and tells us what we need to do to fix their mistake. Mr. Alonso hasn’t called us since last week and I have left several messages with Mr. McDonald, District Manager who hasn’t even given us the courtesy of a return call.