Complaint Review: Bella Serata
Bella Serata I got a "pop-up" add on my computer on July 23, 2017 for a "free trial" of Bella Serata eye serum and for the face cream. All I had to do was to pay the $4.95 shipping charges for each item. Orlando Florida
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I got a "pop-up" ad while on the internet and saw an offer for a free trial of Joanna Gaines' Bella Serata products. I went through the entire process and ordered the free trial of the eye serum and the face cream. I don't think I would have been able to place the order if I had not read all the information and each product required only a $4.95 shipping charge. I received the products and was surprised that there was no paperwork about the automatic full charges and automatic shipping, so I was not expecting that.
I went on vacation for almost a month and returned home to find charges of $89.03 and $84.94 for the products on my credit card bill. I was in shock! I would/could never spend that kind of money on this. I immediately called the first number on the bill, next to the first product, and was on hold for 45 minutes. I finally left a message but no one ever called back. A few days later I tried the other number next to the other product, and I got a representative. Her name is Trudy and her agent number is 95. She was nice but told me that I must have checked the box that said that I accept the terms of the order. I wouldn't ever have done that.
I asked to speak with a supervisor and, after a brief wait, she came back to say that the supervisor said that I couldn't speak to her because there was nothing they would do for me. I couldn't believe that.
But, it gets worse. A few days after I placed the free-trial offer (not at all free), the ad came up again. I thought I would order one set for my daughter-in-law and tried to do that. When my name came up in the system, I got a message that said that I had already ordered the free trial. So I backed out of the website! Somehow, an order DID get sent to my daughter-in-law and I was charged the FULL PRICE for that order! Trudy said she doesn't know how that happened but I could return those products. But there would be about a $20 restocking fee! I didn't order those products. She said she couldn't track the order or find out WHO actually processed and sent it, yet she had all the delivery information. Strange.
I should not have to pay for any of this! And now I have to get the package from my daughter-in-law, who lives over an hour away, and send it back in order to get a partial refund! This is just unbelieveable! It is shady business and should be illegal. Doesn't the Better Business Bureau do something about these things?
Is anyone going after the company? Does Joanna Gaines know how this company operates? Do we have any sort of a case? Please do something to help all of us who were "taken in" by a disreputable company ad. Thank you. HL
Bella Serata I got a "pop-up" add on my computer on July 23, 2017 for a "free trial" of Bella Serata eye serum and for the face cream. All I had to do was to pay the $4.95 shipping charges for each item. I read the terms and would have certainly not done it if I had seen that I would have to cancel the "membership and return the products within 14 days! I never read anything about that. I then went on vacation for almost a month and returned to find a bill with charges of $89.03 and $84.94 for the products! I couldn't believe it! Never read that anywhere. Tried to send a sample to my daughter-in-law at her address and got a message that I had already ordered the sample. So I left the website. Now she also has a package and I am being charged the full amount!! They will accept the return but keep $20 for a restocking fee! I never ordered those. Orlando Florida
This report was posted on Ripoff Report on 09/21/2017 09:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bella-serata/orlando-florida-32869/bella-serata-i-got-a-pop-up-add-on-my-computer-on-july-23-2017-for-a-free-trial-of-b-1401512. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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