Best Buy (Reward Zone) ripoff no points rewarded Dover Delaware

I purchased a camera at Best Buy for $350.00. With the reward zone program you a rewarded 100 points for every dollar spent. After 12,500 points a five dollar store certificate is issued.

The sale for the week included 100,000 bonus points with the purchase of the camera I bought. ($40 in reward zone certificates) Great deal! The next week Staples offered the same model camera for $250.00. Best Buy matches prices for up to 30 days. I got a rain check from Staples (One hour from where I live). I then called Best Buy where I purchased the camera and explained the situation. They told me to come in.

Upon arriving I handed the rain check to the associate I spoke with. He acted like I had not talk to him 45 mins prior. He calls the manager over who then calls Staples. He then explains that Best Buy will only price match for items a store has in stock. After a few minutes of pleading he still says no, but offers me 10% off for my trouble. Better than nothing! I ask the associate to make sure i will still receive all my points, "yea" he says with an attitude.

Fast foward a month. Still no 100,000 bonus points. So I email Best Buy reward zone and explain the situation. They email back saying I do not quailify for the bonus points because I returned and repurchase the camera outside the offer week. I explain it was a price adjustment and I was assured i would receive my points. Sorry there is nothing futher we can do, I'm told.

Now I'm out $40 bucks, and a multi-million dollar company is that much richer. In there emails they state "the importance of good customer service and how furstrating poor customer service can be." Pratice what you preach!

Nathaniel
Harrington, Delaware
U.S.A.