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Report: #703567

Complaint Review: Bookit.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Ironicus — North Hollywood California United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Bookit.com Internet United States of America

Bookit.com Round Trip Flight, Return Flight Booked WRONG Date!!! Doubled the Price!!! Internet

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My flight was supposed to get me from BWI to LAS on 4-6 and return on 4-9. This is the criteria I specified when booking my flight. My itinerary, however has me returning 12 hours after arriving in LAS Vegas! Customer support, after more than 2 hours of hold and transfers, insists it was my own fault. I do this for a living, I know how to book a flight online, it is the only way I book flights for myself or my clients!

Bookit.com will not be getting any more business from me, or anyone I represent. Avoid this SHAM service!!!
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Following was added to my complaint per a request by bookit.com.  They removed their request since and have ignored the complaint entirely.
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Sent to Bookit.com per their request: 

 As requested in your reply to my complaint, here are the details of the booking in question. 

 Booking ID: XXXXXXX 

XXX X XXXXXX 

 

I have already spoken to two supervisors in your customer service dept., both of whom insisted this was an error on my part. But it seems I am not the only person with same or similar complaints about your company. Perhaps it is time to take a look at your flight selection and purchase flow. I had no choice but to change the flight with bookit.com, this cost me an additional 150.00 fee in addition to the flight's price increase of 149.00.

This report was posted on Ripoff Report on 03/07/2011 03:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bookitcom/internet/bookitcom-round-trip-flight-return-flight-booked-wrong-date-doubled-the-price-int-703567. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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