Complaint Review: Brake Team - Internet
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- Author Confirmed
- Brake Team braketeam.com Internet U.S.A.
- Phone: 888-997-8326
- Web:
- Category: Attorney Generals
Brake Team mixed old brake parts with new brake parts, then the Brake Team was bought out and my warranty if voided Portland Oregon Internet
*UPDATE Employee: Wanting to earn your buisness back
*UPDATE Employee: Wanting to earn your buisness back
*UPDATE Employee: Wanting to earn your buisness back
*UPDATE EX-employee responds: What they didn't want to tell you....
*Consumer Suggestion: i don't think they can
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June 2, 2008, I went to a Brake Team business at 1134 82nd Ave., Portland, OR 97216 to get their $99.00 brake special. Within an hour they told me my rotor's were shot and who ever did the last brake job didn't know what they were doing. So, I forked out $412.24 for Brakes, Rotors, Caliper Hardware(Front), Grease Seals and Labor.
Right out of the gate my brakes were squeaking. I was told they would squeak abit to adjust. The squeaking did end a short time later. It was about October when we started to get the rain here in Portland. I was quite angry and didn't know what to do. My thoughts were how could someone I thought I could trust giving me a crappy brake job. One day as I applied the brakes, the brakes grabbed and locked up.
I had boughten tires from a local company down the street from my home. So, when I went to pay on my new tires I told the company I got the tires from I was having issues with my brakes. They took the pickup for test drive, then when they got it back to the shop they told me they would take the wheels off , but not take the brakes off since it was still under warranty. I was told that the new ASB Toner Rings were not put on when the old Rotor was replaced. Since the two parts are not combatible, the computer isn't allowing the anti-lock brakes to work properly. They told me to go back to Brake Team and have them fix it or replace it for free since I had a 36,000 mile warranty. If they refused, then if I found a new ASB Toner Ring they would replace the ring.
I finely was able to get over to the Brake Team Business on 1134 S.E. 82nd Ave., only to find out that that business location has been closed.
January 5, 2009, I drove to Gresham Brake Team business. I showed the Manager my warranty and explained what was done and what was wrong. He told me, 'We could do a free brake inspection but can't replace any part for free since your warranty is voided under the new management.
How on earth can a business be allowed to buy another business with out honoring existing customer warranties. I am very angry.
I have since quit driving my pickup, only under emergency situations. I do not have another $412.00 to spend on Brakes.
Rusty
Portland, Oregon
U.S.A.
This report was posted on Ripoff Report on 01/13/2009 12:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/brake-team/internet/brake-team-mixed-old-brake-parts-with-new-brake-parts-then-the-brake-team-was-bought-out-411396. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#5 UPDATE Employee
Wanting to earn your buisness back
AUTHOR: Justin - (U.S.A.)
SUBMITTED: Wednesday, July 01, 2009
I am an employee that is working for the new brake team.Brake Team was recently purchased by new owners.
Owners that really care about the service and repairs that you recieved.
I would like to hopfully earn your trust and buisness back.First of all i would like to appologize for any inconvience and all the bull they must have put you through.
I would like to addess the problem as it should have been addressed in the first place. It would be awesome if you would allow us to fix and correct the problem.
please contact me my name is justin and my number is 1-888-997-8326 if i am not available please ask for alicia or mick
Please give us the chance and opportunity to correct these problems so that you may drive and stop your vehicle with ease
thank you, justin
#4 UPDATE Employee
Wanting to earn your buisness back
AUTHOR: Justin - (U.S.A.)
SUBMITTED: Wednesday, July 01, 2009
I am an employee that is working for the new brake team.Brake Team was recently purchased by new owners.
Owners that really care about the service and repairs that you recieved.
I would like to hopfully earn your trust and buisness back.First of all i would like to appologize for any inconvience and all the bull they must have put you through.
I would like to addess the problem as it should have been addressed in the first place. It would be awesome if you would allow us to fix and correct the problem.
please contact me my name is justin and my number is 1-888-997-8326 if i am not available please ask for alicia or mick
Please give us the chance and opportunity to correct these problems so that you may drive and stop your vehicle with ease
thank you, justin
#3 UPDATE Employee
Wanting to earn your buisness back
AUTHOR: Justin - (U.S.A.)
SUBMITTED: Wednesday, July 01, 2009
I am an employee that is working for the new brake team.Brake Team was recently purchased by new owners.
Owners that really care about the service and repairs that you recieved.
I would like to hopfully earn your trust and buisness back.First of all i would like to appologize for any inconvience and all the bull they must have put you through.
I would like to addess the problem as it should have been addressed in the first place. It would be awesome if you would allow us to fix and correct the problem.
please contact me my name is justin and my number is 1-888-997-8326 if i am not available please ask for alicia or mick
Please give us the chance and opportunity to correct these problems so that you may drive and stop your vehicle with ease
thank you, justin
#2 UPDATE EX-employee responds
What they didn't want to tell you....
AUTHOR: Anonymous - (U.S.A.)
SUBMITTED: Monday, June 29, 2009
I have seen many posting like this about The Brake Team. What they didn't want to tell you at the place you purchased your tires, is that they had no idea why your brakes were squeaking. The pads probably looked great because they were new. But they shouldn't squeak. Ever. Truth is, you were duped and they put cheap pads on your car so that the person working thought they would make more money, but didn't. There is no electronic parts to brake pads. If the ABS sensor is there and not functioning properly the light will come on in your car. Simple as that. My suggestion to you is to take is back to the Gresham store and simply try again. You might have to buy new pads. Better pads, but they might not charge you for the labor. That shouldn't cost you more than $50 anyway. I'd love to give you the number for the new owner, but I can't just broadcast it on this website. And to all the 'new' Brake Team employees reading this posting, because they do read these, I did and still do from time to time. Guys, stop lying to the customers. You do realize that you are breaking the law on a daily basis. It's just a matter of time before you get in trouble with the Attorney General once again and you ALL go to jail. This isn't just the owner's fault, or the general manager. It's everyone. You ALL know it's wrong and are just as greedy as the guy standing next to you. You'd be surprised how much more money you can make by just being honest with people. Thank you for reading and I hope this information was helpful!
#1 Consumer Suggestion
i don't think they can
AUTHOR: Lambmit - (U.S.A.)
SUBMITTED: Tuesday, January 13, 2009
when someone buys an existing business they buy both the assets and the liabilities. I would either contact the owner of the business or take them to court.
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