Complaint Review: bricktrainshop - San Jacinto Internet
- bricktrainshop Internet United States of America
- Phone:
- Web: www.bricktrainshop.com
- Category: On-Line Stores
bricktrainshop, bricktrainshop.com Purposefully Deceptive Practices San Jacinto, Internet
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We mailed back and received a partial refund (shipping was not reimbursed). The complete item descriptions that we purchased are copied in their entirety from bricktrainshops website: Lego Castle Fantasy Era 7094-1 "Kings Castle Siege" from 2007 & Lego Castle Fantasy Era Set 7036 "Dwarves Mine" from 2007. The words "instructions" or manual" appear NOWHERE in the listing. The word "instruction" only appears within the website directory which is in SMALLER font in a color that is very difficult to see on a computer screen. There are also pictures of the boxed set. The complete description of the item in the webstore reads: Lego Castle Fantasy Era Set 7036 "Dwarves Mine" from 2007 Item Price: $16.20 $10.00 Postal Insurance/Tracking?: $10.00 Postal Insurance $0.90 7036-Instructions. The word "instructions" is not part of the item listing, but comes after the price in lighter letters. Since we purchased a boxed set, the instructions were to come with it. The items were sent media mail even though we were charged for priority (flat rate) & first class shipping for the two orders.
The only thing that I ever received from this company that gave the correct item description was on the receipt that was mailed with the instruction manual - by that time the scam was complete! If they know how to correctly write an invoice, why don't they fix their website and fix their email receipts..This report was posted on Ripoff Report on 11/09/2010 04:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bricktrainshop/internet/bricktrainshop-bricktrainshopcom-purposefully-deceptive-practices-san-jacinto-internet-660135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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